Patient & Client Care Coordinator

Job description

Looking for the next exceptional member of our Raymond family:

Are you looking for a rewarding opportunity, becoming a key member of a exceptional team culture while attending to our pet and client needs? 

The Client Service Representative’s main focus is to provide exceptional client service while maintaining a smooth and efficient flow of clients and pets through the animal hospital. 

This is a full time position; scheduled days and hours may vary based on hospital need.  We are very in tune with support of staff and attending to a positive and energetic work environment. 

Job Requirements/ Skills/ Physical Demands:

· An employee in this position must have a sense of caring for animals

· Ability to lift approximately 50 pounds

· Ability to multitask efficiently, and work well individually and within a team

· Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia

· Must have active listening, critical thinking, complex problem solving, time management, judgment and decision making skills

· Excellent communication skills and the ability to work effectively and efficiently in a fast paced environment

· Models a professional and courteous manner with all staff and clients

Essential Functions:

· Communicates professionally and effectively to all members of the team and clients.

· Works collaboratively with veterinarian and technician team to help maintain the flow of pets

· Provides compassionate service to clients

• Professionally receives incoming calls on the telephone, using prescribed telephone techniques. Uses service excellence to address needs of prospective clients.

• Schedules client appointments and addresses client questions including calling clients back.

• Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians’ time.

• Contacts clients with scheduled outpatient or pre-surgery appointments to remind them of the time and appointment requirements (for example, stool samples for fecals or withholding any food and water).

• Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.

• Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic. This includes assisting them in a timely manner and ensuring that someone is in contact with the client from arrival to departure.

• Completes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc.

• Schedules follow-up medical progress exams and/or appointments for additional healthcare as directed by a doctor.

• Ensures the front office is clean and tidy, maintaining a professional appearance at all times.

• Maximizes schedule based on Doctor and time needed for an appointment.

Benefits for a Client Service Representative:

All Full Time Client Service Representative’s receive a benefits package including 401(k) participation, paid time off and a generous hospital discount for your pets. In addition, medical, vision, dental, life and disability insurance is offered to associates based on eligibility.