What are the responsibilities and job description for the Patient Counselor position at NVISION Eye Centers?
Overview
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over eighty centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.
This position is primarily responsible for educating patients on surgical procedures and implant options. They will work with the patient from the time the patient enters the center and conduct follow-up calls to ensure patients have an amazing experience. This position will also be checking with insurance companies to ensure services are covered under the patient's insurance plan.
Responsibilities
- Delivers high customer satisfaction (always friendly and helpful).
- Develops a bond with patients ensuring they feel welcomed, understood, and appreciated during their visits to NVISION centers.
- Through thorough education, overcomes obstacles to scheduling procedures
- Achieves company-set key performance indicators such as average sales price and conversion percentage.
- Demonstrates a positive attitude and a friendly manner; and ability to work with a high degree of professionalism.
- Educates patients on preoperative and post-operative eye drops and medications
- Responds to all calls, emails, and inquiries in a timely manner
- Consistently meet sales quota (incentive compensation plan based on achieving key targets).
- Must be willing to travel between offices to follow the doctor's schedule
#NVisionClinic
Qualifications
- 2 years experience in a sales or customer service role
- High School Diploma or equivalent
- Ability to deliver an exceptional patient experience
- 2 years of medical office experience
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