What are the responsibilities and job description for the Dispatcher/Customer Service position at NW OK Mechanical?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for managing customer inquiries, processing orders, and ensuring a seamless experience throughout the customer journey. The dispatcher will also be responsible for receiving and issuing tickets for service requests and maintaining the work order database. The ideal candidate will possess strong communication and multitasking skills.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Maintain up-to-date knowledge of company products and services to effectively assist customers.
- Perform data entry tasks to ensure accurate record-keeping and documentation.
- Dispatch work to the appropriate technician within the organization.
- Communicate with the customers, technicians, and employees to ensure that the work is completed in a timely manner.
- Follow up with customers to ensure satisfaction and address any further questions or concerns.
Skills
- Strong communication skills, both verbal and written, with the ability to convey information clearly.
- Experience in data entry with attention to detail.
- Knowledge of transportation management systems and fleet management practices.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills with a focus on customer satisfaction.
- Ability to multitask & work under pressure.
Join us in delivering outstanding service while growing your career in customer support!
Job Type: Full-time
Pay: $12.57 - $13.07 per hour
Expected hours: 45 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Woodward, OK 73801 (Required)
Ability to Relocate:
- Woodward, OK 73801: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $13