Technical Support Specialist

Technical Support Specialist

This role offers a dynamic environment where you can apply and expand your technical skills while solving complex problems and working independently. With plenty of opportunities for growth, hands-on experience, and a collaborative team atmosphere, you'll be empowered to enhance your expertise and make a real impact.

WHY YOU’LL LOVE THIS ROLE

• Skill Development: You'll get to apply and expand your strong technical skills across a variety of devices, from computers to printers and phones, while communicating effectively with a diverse range of employees and clients.
• Problem-Solving: This role allows you to solve complex technical problems, choose the best tools and procedures, and make impactful decisions while maintaining efficiency and precision.
• Independence & Responsibility: Enjoy the flexibility of working independently, with minimal supervision, while having the chance to take on tasks that require initiative and responsibility.
• Growth Opportunities: With your existing certifications like MCP or CompTIA A , this role will help you build even more expertise, especially with tools like ConnectWise and RMM, providing opportunities for career growth and professional development.
• Variety & Hands-On Work: If you enjoy working with hardware, performing troubleshooting, and deploying equipment, this role offers plenty of variety and hands-on experience, keeping things fresh and engaging every day.
• Supportive Environment: Work in a collaborative setting where you’ll contribute to team success, learn from others, and be empowered to resolve technical issues with confidence.

LOCATION: Beaverton, OR

SALARY: $21.63-26.44/hr. DOE

SCHEDULE: Full-Time, 8-5pm, on-site

KEY RESPONSIBILITIES

• Service & Issue Management: Answer and prioritize service requests, resolve issues (remote access, printing, network connectivity), and collaborate with vendors and team members to troubleshoot problems.
• System Management & Security: Manage data security, upgrade systems, address breaches, and assist with server management, including troubleshooting and rebooting.
• Software, Documentation & Support: Test and deploy new software, maintain accurate logs via ticketing systems, and provide password management and data restoration support.

WHAT WE’RE LOOKING FOR

• Strong technical skills with proficiency in computers, phones, printers, and related equipment; excellent communication in English (reading, writing, speaking).
• Ability to select appropriate tools, follow procedures, and manage time efficiently, with proficiency in Microsoft Office.
• High school diploma or GED required, with at least two years of relevant experience, MCP or CompTIA A certification, and strong hardware knowledge.
• Ability to work independently, protect confidential information, lift and move equipment, and reliable transportation. Experience with ConnectWise and RMM tools preferred.

PHYSICAL REQUIREMENTS:

• Ability to lift and move equipment: Occasionally lift up to 50 pounds and up to 25 pounds several times a week when moving or deploying computer/networking equipment.
• Extended periods of sitting or standing: Ability to sit or stand at a desk for the full shift, as needed.
• Manual dexterity: Ability to bend, flex, grip, reach, lift, pull, and extend the neck, particularly during hardware deployments or troubleshooting.
• Physical stamina: Ability to perform physical tasks such as troubleshooting hardware, handling server equipment, and assisting with server management.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT

We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.