What are the responsibilities and job description for the CRM MANAGER position at NWF?
Founded in 1936, the National Wildlife Federation is America's largest and most trusted grassroots conservation organization with 52 state / territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all stripes. The Federation's mission is to unite all Americans to ensure wildlife thrive in our rapidly changing world through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, and addressing the causes and consequences of climate change.
The CRM Manager is responsible for managing, maintaining, and optimizing the National
Wildlife Federations' donor and productivity systems. They will work with stakeholders to
ensure alignment with the organization's fundraising, operational, and outreach goals. This role serves as a vital resource for end users, developers, and data analysts. They will provide support, documentation, and training to enhance user adoption and optimization. The CRM Manager plays a key role in ensuring data hygiene, data governance, and the integrity of our enterprise systems.
Key Responsibilities :
Systems Administration
- Serve as primary administrator for the CRM donor database (Microsoft Dynamics) and productivity solution platform (Atlassian JIRA), including user management, security controls, and system configuration.
- Troubleshoot system issues and implement solutions to maintain optimal functionality.
- Manage and deploy system improvements, solution upgrades, and data integrations in collaboration with data owners, developers, vendors, and IT resources.
- Collaborate with administrators of related databases to perform data imports / exports and data sync audits.
- Query and run reports to distribute to end users, data owners, finance, and other stakeholders.
User Support and Training
Data Hygiene and Data Governance
Collaboration and Strategy
Qualifications :
Preferred Skills :
Key Competencies :
NWF Values :
Your actions are expected to reflect the staff values of the National Wildlife Federation : collaboration, mindfulness, empowerment, inclusivity, and mission focus. Your competencies should include :
Physical Requirements of the Job :
Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to several pounds (such as a laptop computer or tablet).
Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis.
Please Note :
This job description sets forth the job's principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however unless they begin with the word may, the Essential Duties and Responsibilities described above are essential functions of the job, as defined by the Americans with Disabilities Act.
Location and Work Mode :
This position is based out of our headquarters in Reston, Virginia. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work in the office, in a hybrid manner, or fully remote, to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page : https : / / www.nwf.org / About-Us / Careers
Compensation and Benefits :
The salary range for this position is $72,000-$80,000, commensurate with experience.
We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America's best small employers! We value work-life balance and a family-friendly atmosphere with flexible scheduling. We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting. We offer benefits so you feel restored and fueled through the day and week.
We offer these supports to help manage your mental, emotional, and physical health :
In addition to your salary, we offer the following supports to your personal finances :
Applicants are invited to learn more about National Wildlife Federation's benefits package at https : / / www.nwf.org / About-Us / Careers.
Application :
Applications will be reviewed on a rolling basis. Candidates should submit a cover letter and resume.
We strive to increase diversity, equity, inclusion and justice (DEIJ) in all elements of our work and with our partners to support the interdependent needs of wildlife and people in a rapidly changing world. We recruit, employ, train compensate, and promote regardless of race, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, genetic information, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law. We are proud to be an equal opportunity employer. Applicants are invited to learn more about National Wildlife Federation's commitment to diversity, equity, and inclusion at nwf.org / equity.
We recognize that people come with a wealth of knowledge and talent beyond just the technical requirements of a job. Your experience, which may include paid and unpaid work, including volunteer work, helps build the competencies and knowledge that translates to our openings. Whether you're new to the field, returning to work after a gap in your employment, or are taking the next step in your career path, if you believe you could excel in this role we encourage you to apply! Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence. To be eligible for this role you must be a U.S. citizen or have valid work authorization to work in the U.S
Please let us know if you require accommodations during the application or interview process by reaching us at hrhelp@nwf.org or 703-438-6244.
If selected for this position, a background check will be conducted.
Salary : $72,000 - $80,000
