Documentation Specialist

NWH Overview:

Northwest Hardwoods is the leading manufacturer of hardwood lumber in North America, as well as a leading supplier of panel products from around the world.  A fully integrated, global supplier of wood products, NWH serves the furniture, flooring, cabinet, molding and millwork industries.

The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com.

Position Summary:

The Import-Export Clerk is responsible for managing and coordinating the import and export of lumber products. This role involves ensuring compliance with international trade regulations, processing shipping documents, and coordinating with suppliers, customers, and freight forwarders to ensure the timely and efficient delivery of goods.

Key Responsibilities and Duties:

• Prepare and process import and export documentation according to customs regulations, including bills of lading, invoices, and packing lists.
• Ensure compliance with international trade regulations and customs laws.
• Maintain accurate records of all transactions and shipments.
• Verify the accuracy of all documentation and make necessary corrections
• Complete export arrangements for customers to include container arrangements, vessel bookings and drayage (trucking)
• Work with third-party logistics providers on equipment availability and routing, including various modes of transportation (ships, trains, trucks)
• Determines best methods for shipping to ensure customer satisfaction
• Coordinate with material availability, shipping schedule and internal departments to ensure orders ship on time and comply with all export requirements
• Maintain routing guides and pricing within appropriate systems
• Always provide customers with timely, courteous service
• Track vessel bookings and drayage loads within TMS (Transportation Management System)
• Research and resolve operational issues in a timely manner
• Support commercial organization with relevant information such as ocean and drayage rates
• Build positive relationships and communicate effectively with vendors and key internal stakeholders
• Other duties as assigned.

Basic Qualifications:

• Highschool Diploma/GED with one- two years transportation/logistics experience.
• Bachelor’s degree in Logistics, Business Administration, or Supply Chain with one-year relevant experience preferred.

Preferred Qualifications:

• Proficient knowledge ERP and TMS - highly desired
• International logistics experience – desired
• Experience with BluJay TMS software- desired 

Competencies:

• Proven history of working closely with leaders across business units and participation in cross-functional projects to drive improvement and efficiency gains
• Ability to take initiative on continuous improvement processes and find creative resolutions when the unexpected arises.
• Ability to multitask and be organized. Able to observe the details and comprehensive business outlook.  
• Possess excellent interpersonal communication and presentation skills to the various stakeholders of the company, including senior leadership.
• Operate with considerable latitude and minimal direction day-to-day and on assigned projects of increasing complexity.
• Interprets and monitors adherence to corporate policies and procedures, international documentation compliance.

Physical Requirements:

Work Environment

• The primary work environment is an office setting with controlled temperatures and minimal exposure to hazardous conditions. Some tasks may be performed remotely, requiring a suitable home office setup

General Physical Activity

• The role primarily involves sitting for extended periods while working on a computer or handling paperwork. Regular breaks are encouraged to maintain comfort and health. Occasionally required to move about the office to interact with different departments or retrieve documents.

Manual Dexterity:

• Frequent use of hands and fingers for typing on a keyboard, writing, and handling documents.
• Ability to handle and organize physical documents, including filing and retrieving paperwork from storage.

Visual and Auditory Demands

• Good close-up vision is necessary for reading and reviewing documents, working on a computer, and proofreading paperwork.
• Adequate hearing is required for effective communication with colleagues, clients, and external partners, whether in person, over the phone, or via virtual meetings.

Occasional Physical Activity

• Occasionally required to lift and carry items such as file boxes, documents, or office supplies, typically weighing up to 10-20 pounds.
• Some roles may require occasional travel to warehouses, ports, or meetings with regulatory bodies, necessitating the ability to drive or use other modes of transportation.

Perks & Benefits:

• Medical Plans/Dental Coverage/Vision Coverage
• Prescription Plans
• Life Insurance
• Short-Term Disability Benefit
• Voluntary Long-Term Disability Benefit
• 401k Retirement Saving with Company Match
• Health Saving Account (HSA)
• Employee Assistance Program
• Employee Engagement Center Support
• Paid Time Off and Paid Holidays
• Employee Engagement Events and Activities
• Employee Referral Bonus (No cap)

Additional Information:

Northwest Hardwoods, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.