Customer Service

NXGen Fitness Center in Portland, ME is hiring for a Part-Time Front Desk Staff Position. This position includes being cross-trained to work in our Smoothie Bar! We are looking for 3-4 people to add to our team who are friendly, outgoing, hard working, reliable and has a very flexible schedule. The position will get 15-25 hours per week with opportunities for more hours. Throughout the day, there will be 3 positions that need shifts covered. They are a dedicated Front Desk Associate, a dedicated Smoothie Bar Associate and a "Floater" who will help with both. Shifts needed to be covered are weekday openers (4am start), weekend openers (6am start), weekday closers (3pm-10pm), weekday floaters (8am start) and weekend closers.

Responsibilities: Front Desk

• Welcoming new and current members into the facility
• Conducting tours of the facility with prospective members
• Signing up new members by having them fill out the proper paperwork and collecting payments
• Renewing memberships by having the member fill out the proper paperwork and collecting payments
• Navigating the membership software to assist members with their accounts
• Booking clients into classes and selling class packages or personal training packages
• Up-selling clients on extra services that we offer
• Selling point-of-sale product
• Answering the phone and giving information to prospective members with questions over the phone
• Cleaning the equipment, locker rooms, main floor and front desk area
• Conducting laundry for our towel service
• Opening and/or closing the facility

Responsibilities: Smoothie Bar

• Take orders from customer's in-person at the counter
• Fulfill orders sent in online
• Follow recipes to make smoothies, protein shakes, and other cafe items
• Complete orders and collect payment using the Toast point-of-sale system
• Prepare food items to be used throughout the shift and for next shift
• Re-stock food items and paper products
• Practice safe and proper food handling
• Maintain an organized and clean workspace
• Cleaning the kitchen throughout the shift and at end of shift

Requirements:

• Very flexible schedule and reliable
• Shifts will range from 4-8 hours.
• Ability to navigate computer software systems
• Ability to problem solve and handle periods of high stress/very busy times
• Experience handling money/processing payments
• Customer Service experience (Fitness Center preferred)
• Food handling/kitchen/serving experience is a plus
• Team player and positive working attitude
• High School Diploma or equivalent

Compensation:

• Starting pay at $16.50/hr plus tips when working the Smoothie Bar (make up to $19/hr with tips) $1.00 differential for weekday opening shifts. Full time weekday opener position may be available to a candidate fit for the role, which includes higher pay, vacation time, PTO and health insurance.
• Free gym membership for yourself
• Half off gym memberships for immediate family members

Salary : $17 - $19