What are the responsibilities and job description for the Customer Service Contact Center position at NY Employer?
ACSR Post-2022 Contact CenterNational Grids Customer Contact Center Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns. Due to the essential nature of the services we provide our customers, National Grids Contact Centers hours of operation are 24 / 7 and accepted applicants will be assigned to work a as needed by the business to support our customer centric objectives.Responsibilities Under general supervision, representatives handle fundamental customer contacts, including, but not limited to, the following : Hybrid environment to include working remotely and / or on location, as needed. Handle Emergency Calls Update customer account information Apply customer payments Assist Customers with beginning and ending service Scheduling field orders in alignment with customer expectations Assist customers with billing issues both simple and complex Handle collections related concerns and assist customers with the various options available to maintain and / or reinstate their serviceQualifications Customer Service Experience preferred Must have a minimum a High School Diploma or GED; some college preferred Applicant must successfully pass Company supported assessment , classroom training, and meet all performance expectations, as determined by the Company. Ability to multitask between multiple system applications Strong interpersonal verbal and written skills. Multi / bilingual candidates preferred but not limited to. Must reside within 2 hours of work location.Salary : $21 / hourLocation : Brooklyn, NY, US, 11217How to Apply :
Salary : $21
