Front Desk Manager

Job description

Job Description

Assist in managing the day to day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability. Serve as the Manager on Duty. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Responsibilities and Duties

Oversee the day-to-day operations and assignments of the hotel front office staff; assist the Front Office Director in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Recommend and / or initiate disciplinary, or other staffing / human resources-related actions in accordance with Company rules and policies. Alert Front Office Director of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

Manage the Front Office operations for all or some of the following areas :

o Front Office functions to ensure the delivery of superior guest services, the securities of monies, credit card transactions and guest information, and that established goals are achieved.

o Food and Beverage, which may include Breakfast and / or Sundowner functions, to ensure standards of operation and quality and guest satisfaction are maintained.

o Housekeeping and Maintenance functions to assist in directly staff member during the shift in the absence of department heads.

o Foster positive employee relations, and reconcile time edits and payroll administration in compliance with wage and hour regulations.

o Ensure market is stocked and maintained in an orderly and appealing manner. Monitor inventory and order replenishments in a timely and efficient manner.

Adhere to established appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

Comply with federal, state and local laws regarding health, safety and alcohol services

Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Interact with outside contacts :

o Guest to ensure their total satisfaction

o Owners and / or Principals – regarding operational updates and current issues

o Vendors – to resolve any vendor performance issues, etc

o Regulatory agencies – regarding safety and compliance matters.

o Other contacts as needed (Professional organizations, community groups, local media)

o Perform other duties as assigned.

o Serve as Manager on Duty as assigned.

Maintains a professional appearance with a positive attitude and is adaptable and flexible.

Adheres to safety and security guidelines, follows emergency procedures and responds promptly, and is familiar with the use of a fire extinguisher.

Qualifications and Skills

High School diploma or equivalent, plus one year front desk / guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following :

Frequently standing up behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds

Handling objects, products and computer equipment

Use a keyboard to operate various property management and reservations system

Job Type : Full-time

Pay : From $42,000.00 per year

Benefits : 401(k) matching

Employee discount

Health insurance

Paid time off

Schedule : 8 hour shift

Education :

Associate (Preferred)

Experience :

Hotel Experience : 3 years (Preferred)

Front Desk : 3 years (Preferred)

Work Location : In person

Salary : $42,000