What are the responsibilities and job description for the Customer Support Representative position at NY Management?
In response to our clients' continued growth and the ever-expanding need for access to telecommunication and internet devices. We are looking for a Customer Support Representative to serve the Manhattan area. The main objective of the Customer Support Representative is to speak with local customers and present telecommunication and internet options that exceed their needs. Our goal is to provide each eligible person with the security and opportunities that phone and internet service bring.
The right person for this position is a forward-thinking, self-manageable leader hungry for an opportunity to make a difference in their community and grow simultaneously with a dynamic, always-learning team. Together, our communication and technology solutions impact the everyday lives of people in our surrounding communities.
Customer Support Representative Responsibilities:
- Provide onsite superior customer support to internal and external customers
- Qualify customers to determine eligibility and availability for specified products
- Use a POS system to verify customer identity and move forward with the enrollment process
- Complete the enrollment process and maintain the confidentiality of all private customer information
- Adhere to all company standards and policies relating to enrollment qualifications, customer support expectations, and our brand representation
- Engage and act in all areas pertaining to the growth of the program and its objectives and drive resolutions to specified issues
- Prepare weekly, monthly, and daily reports to track progress toward program goals.
Customer Support Representative Qualifications:
- One year of customer service, customer support, or sales is highly preferred
- Proven history of exceeding goals in a fast-paced, high-energy environment
- Excellent communicator with a high level of emotional intelligence and a naturally caring demeanor
- Possess a drive to succeed with a "get it done" attitude and solution-oriented mindset
- Reliable work ethic with the ability to function autonomously or in a team-oriented dynamic
- Technologically savvy and experienced working with CRM software
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