Analyst - Customer Advocate

Job Title: Analyst - Customer Advocate Company: NY State Electric & Gas Reports to: Supervisor - Credit & Collections Department/Organization: Customer Advocate - NYSEG and RGE B Location: Brewster, NY The base salary range for this position is $62,964 to $78,705 and is dependent upon experience. Job Summary Responsible for assisting customers who are unable to pay their bills; ensuring field compliance with HEFPA; administering the critical customer program; serving as liaison with local Depts. of Social Services and other agencies; assisting in the promotion of the Company’s low-income program; handling at-risk customers during emergencies. Conducts outreach with customers and/or agencies regarding company programs and services. May conduct annual training on cold weather and HEFPA-related policies. 1. Counsel and assist residential customers with special needs who are unable to pay their utility bills including administration of 3596 referrals to the Department of Social Service (DSS); Ensure compliance with HEFPA. (40%) 2. Administration of 2338 (Elderly/Blind/Disabled) Referrals to DSS. (15%) 3. Liaison with the Department of Social Services and other human service agencies to inform them of NYSEG programs and policies and to obtain assistance for customers faced with disconnection of service. (15%) 4. Conduct outreach to agencies and/or customers explaining company services and programs. (15%) 5. Administer Critical Customer Program; handle life support customers and other special needs customers during emergencies. (10%) 6. Oversee Dormant Review and provide Cold Weather and HEAP training for field employees. (5%) Skills and Requirements Skills and Requirements Bachelor’s degree preferred. Associate degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required. Skills/Abilities: Strong communication skills. Effective problem-solving and organizational skills. Strong analytical ability. Able to multi-task. PC skills, including MS Office Suite. Competencies Develop Self & Others Empower to grow Collaborate and Share Be a role model Focus on achieving results Be agile Business global view Communication and influence Flexibility and globalization Initiative Innovation and inventiveness People development Results achievement and continuous improvement Teamwork Team management Customer orientation Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com Job Posting End Date: We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia and maintains markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others, as growth platforms. Do you want to be part of the energy of the future? Do not hesitate, join us! Consult the Iberdrola career site Terms of Use and Legal Conditions Consult the Iberdrola employment channel Privacy Notice At Iberdrola Group | Careers we only use technical cookies to allow the operation and provision of the services offered on the website. For more information you can consult our Cookies Policy

Salary : $62,964 - $78,705