What are the responsibilities and job description for the Escalations Specialist position at NY State Solar?
NY State Solar Escalations Specialist - Manhattan, New York
NY State Solar sells, designs, and builds quality solar systems. Our focus is to provide an outstanding customer experience and deliver a high-quality PV system, dedicated to helping New York become economically and environmentally sustainable.
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
An Escalations Specialist will address high-priority customer concerns, ensuring that issues are resolved swiftly and effectively to maintain satisfaction with our solar energy products and services.
Responsibilities
- Handle complex customer escalations regarding installation issues, project delays, and technical concerns.
- Serve as the primary point of contact for escalated customer issues, providing clear, empathetic communication.
- Work closely with the project management, installation, and technical teams to investigate and resolve customer complaints and issues.
- Identify recurring issues, propose improvements, and process changes to prevent future escalations.
- Ensure customer satisfaction by addressing concerns efficiently, aiming to turn negative experiences into positive outcomes.
- Collaborate with various departments to ensure the timely and effective resolution of issues.
Qualifications
Benefits
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