What are the responsibilities and job description for the Part-Time Customer Service - Confirmations Specialist position at NY State Solar?
Part-Time Confirmations Specialist
Compensation: $17/hr
Job Type: Hybrid-Part time, 4 week days and 1 weekend day from home. 4:30pm-8:30pm weekdays and 9am-5pm one day per weekend.
NY State Solar sells, designs, and builds quality solar systems. Our focus is to provide an outstanding customer experience and deliver a high quality PV system. Dedicated to helping New York become economically and environmentally sustainable
A Confirmations Specialist will work on our Confirmations Team along with our sales team to manage calendars, communicate with customers, and confirm appointments to delivering a great customer experience.
Confirmation Specialist Duties & Responsibilities:
- Interact with customers over the phone and written channels
- Respond to queries related to products and services
- Handle and resolve complaints in accord with established policies and procedures
- Any additional duties that are necessary due to the evolving needs of the business
Qualifications:
- Previous experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite and Salesforce is a plus.
#LP
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
- Flexible schedule
- Referral program
- Work from home
Shift:
- 4 hour shift
- 8 hour shift
Work Location: Hybrid remote in Hicksville, NY 11801
Salary : $17
