Resident Communications Associate

The Healthy Homes Unit oversees operationalizing environmental hazard compliance efforts. The Office of Mold Assessment and Remediation is responsible for managing mold assessment and remediation contracts, ventilation modernization contracts, performance management, providing quality assurance, and technical assistance to support Public Housing Operations for mold remediation at the New York City Housing Authority (NYCHA). NYCHA is the nation’s largest public housing provider and is home to more than 400,000 residents across New York’s 5 boroughs.

Under the direct supervision of the Senior Administrator, Program Manager and Regional Coordinators in the Mold Response Unit; the Resident Communications Associate will be responsible for case-managing, coordinating, facilitating and communications mold and leak repairs efforts to the revised Baez Consent Decree partners such as the Ombudsperson Call Center (OCC), NYCHA Residents, NYCHA Operations.

The responsibilities of the Resident Communications Associate will include, but are not limited to, the following:

• Use communications tools such as phone, Maximo Asset Management system to coordinate completion of mold and leak work order ticket.
• Communicate effectively with NYCHA residents and NYCHA’s Operations team to coordinate scheduling and facilitate repairs.
• Log efforts and communications into Zendesk case tracking platform, while answering OCC’s inquiries.
• Evaluate and adjust programs for quality, effectiveness to meet the resident and Authority needs.
• Conduct site visits as required.
• Perform other clerical support duties as assigned, including general recordkeeping.
• Perform other related duties.
  
  

Additional Information

• NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
  
  

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

Minimum Qualifications

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.
  
  

Preferred Skills

• Familiarity with any of the following: Microsoft Offices, Zendesk 2. Demonstrates ability to communicate clearly and effectively. 3. Knowledge of property management operations, processes, and structure. 4. Ability to work in a high-volume and high-pressure environment. 5 5. Speaks Spanish or Chinese
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.