What are the responsibilities and job description for the Customer Service Associate position at NYC Alliance Company LLC?
EDI Order Management
- Process EDI’s daily- monitor files making sure orders are being processed in a timely manner.
- Review any discrepancies against contracts/bulks
- Check inventory availability if no contact/bulk exists- check with Sales prior to processing
- Communicate all issues/concerns/discrepancies to Sales and work with the Account/buyers for corrections.
- Follow up with accounts/buyers for EDI revisions/correction
Responsibilities
- Manage and track production eta to Warehouse – work closely with warehouse to prioritize containers
- Review item set up sheets, AEX forms and Quotes
- Walmart systems -Retail link/Nova/Supplier One set ups, updates, change requests.
- Works closely with Walmart Lead, Sales, Warehouse and production
- Own and manage all Sales order Maintenance that needs to be completed daily
- Support sales on all customer service and operational functions
- Provide documentation to the account requesting EDI transmissions
- Main account focus will be Walmart with additional Customer service responsibilities in the Mass and Private Label Sales department
- 2 years of experience in customer service, preferably in the apparel industry.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in Microsoft Office Suite and familiar with EDI systems.
- Strong problem-solving skills and a commitment to providing outstanding customer service.
- Competitive compensation packages
- Medical, Dental, Vision, FSA
- Retirement Savings Plan Match
- Summer Fridays
- Discounts and More!
- Annual Salary $60,000 - $70,000
- The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.
Salary : $60,000 - $70,000
