College Aide - Tech Support

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our Commitment To Equity, Effectiveness, And Sustainability Guides Our Work Providing City Agencies With The Critical Resources And Support Needed To Succeed, Including

• Recruiting, hiring, and training City employees.
• Managing 55 public buildings.
• Acquiring, selling, and leasing City property.
• Purchasing over $1 billion in goods and services for City agencies.
• Overseeing the greenest municipal vehicle fleet in the country.
• Leading the City's efforts to reduce carbon emissions from government operations.
  
  

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

Responsibilities

The Bureau of Workforce Operations in Human Capital offers professional development and learning opportunities to all City employees at all agencies. The eLearning unit is responsible for providing admin support for the Citywide Learning Management System, “NYCityLearn”, technical support to clients/vendors of in-person and hybrid training and maintaining the technology used in the Citywide Training Center (CTC). The responsibilities for the tech support position are:

• Configure, prepare, and maintain Windows PCs, mobile devices and other devices using standardized procedures.
• Troubleshoot and resolve technical issues related to PC hardware/software, printers, network configurations, email/productivity suites (Microsoft Office), end-user operating systems, and hardware/software installation among various user/server applications.
• Provide Help Desk support for Citywide Training Center and NYCityLearn customers, including troubleshooting issues for online learning participants, uploading training rosters, investigating and reconciling data issues, and running custom reports and transcripts.
• Assist to manage and maintain the digital training ecosystem for in-person classes held at the CTC, including set-up and take-down and taking inventory of iPad devices (for digital sign-in and sign-out and evaluations), that support daily training at the Citywide Training Center, cameras and equipment that support hybrid training, and digital signage.
• Provide Technical Support for Live Webinars, including signing on for the duration of webinars to support class participants with technical issues and to support DCAS L&D training administrators to take attendance.
• Providing user testing for eLearning courses as well as learning management system processes.
• Testing and assisting to prepare and write documentation for the NYCityLearn online “wiki” Knowledge Base.
• Analyze, develop, and contribute different ways to improve service efficiency in the training center, creating internal procedures to help improve and maintain the quality of service offered.
• Support facilities management, including maintenance and functionality, managing equipment and supplies, lifting and arranging furniture for class and event setups, and escalating safety and security concerns.
• Assist in ad-hoc initiatives in support of training service delivery.
  
  

Please go to www.nyc.gov/jobs or www.nyc.gov/ess for current NYC employees, and search for Job ID # 693116. No phone calls, faxes or personal inquiries are permitted. Only those candidates under consideration will be contacted.

Minimum Qualifications

For Assignment Level I:

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.

For Assignment Level II (Information Technology)

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow)

Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE

Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Preferred Skills

• Basic understanding of Windows administration and technical desktop support. - Ability to lift tech or classroom equipment up to 25 lbs. - Ability to multitask and prioritize multiple goals and responsibilities while adhering to deadlines. - Reliable self-starter with the ability to work independently. - Demonstrate documentation, communication, and customer service skills. - Good understanding of Windows operating systems, TCP/IP, DHCP, DNS, LAN/WLAN. - Basic experience with Microsoft Office 365. - Ability to work in a fast-paced, dynamic environment, working independently and as a team member. - Ability to establish and maintain effective working relationships with team members and classroom end users. - Strong written and verbal communication skills.
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.