EXECUTIVE DEPUTY COMMISSIONER

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, child care, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the executive direction of the HRA Chief Program Officer, the Executive Deputy Commissioner of the Family Independence Administration (FIA) ions is responsible for Benefits Access Centers and SNAP offices and ancillary operations throughout the five boroughs and directing policies, programs, and initiatives of each of the component agencies of FIA Operations and directly supervises the Deputy Commissioner for Cash Assistance, Deputy Commissioner for SNAP and all Center Operation program development management within FIA.

FIA is recruiting for one (1) Deputy Director of Administration M6, to function as an Executive Deputy Commissioner, who will:

• Take responsibility for the management of all field operations and contribute greatly to policy
  
  

development, implementation, planning and legislative analysis for programs, which provide

basic employment, training, financial, food, medical and child care needs to eligible New Yorkers.

• Analyze, monitor, and evaluate existing programs and policies relating to all FIA components
  
  

to determine their effectiveness, implement new policies and procedures designed to minimize

the numbers of ineligible recipients in order to achieve greater cost effectiveness and savings.

• Maintain liaison and cooperative relationships with various public, private and community
  
  

agencies concerned with the activities of the assigned programs; interpret the FIA programs

to these agencies.

• Represent the Administrator/Commissioner, or Chief Program Officer before the City Council or
  
  

other legislative bodies and in discussions with State and Federal agencies in areas of mutual

concerns.

• Plan, develop, and implement innovative procedures to ensure quality standards such as error
  
  

rate targets to reduce fiscal risk to the City. These procedures include corrective action plans

to meet federal and state quality control error rate targets in the cash assistance program, and

SNAP, work participation rates in Employment Services, collection goals in Child Support and

other quantifiable goals as well as overall quality initiatives throughout FIA.

• Oversee the direction of management audits in the Benefits Access Centers of operating routines,
  
  

methods, and processes; check on adherence to and effectiveness of new methods and

procedures; and ensure continuing administrative studies of all levels of Center management

procedures and systems. Audits are conducted during the course of regularly scheduled field

visits and the findings provide the basis for corrective action and for recommended revisions of

methods, systems, forms, policies and procedures as required.

• Ensure that all agency policies and procedures relating to staff including attendance, evaluation,
  
  

conduct and response to clients and to the public are professionally conducted and courteously

applied.

Hours/Shift

9:00am – 5:00pm

Minimum Qualifications

Qualification Requirements

• A master’s degree from an accredited graduate school of social work and three (3) years of social work experience in a broad supervisory or administrative capacity with an acceptable agency; or
• A baccalaureate degree from an accredited college or university and five (5) years of broad supervisory and administrative experience with an acceptable agency; or
• A satisfactory equivalent.
  
  

Preferred Skills

• Extensive managerial and leadership skills within large scale social services organizations with a proven track record of success. - Excellent critical thinking, with the ability to set priorities and create accountability for outcomes. - Ability to communicate in a clear and concise manner, both verbally and in writing. - Detailed-oriented, responsive, highly organized, and able to multi-task. Knowledge of Federal, State, and local/city public assistance policies and mandates. - Experience in managing within large complex organizations with multiple divisions.
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.