What are the responsibilities and job description for the HIICAP Program Supervisor position at NYC Department of Housing Preservation & Development?
With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.
The Health Insurance Information Counseling and Assistance Program (HIICAP) helps older adults navigate the complexities of all components of Medicare. HIICAP conducts public outreach presentations and workshops to older adults, community partners, and other groups on Medicare, Medicaid, Medigap, Elderly Pharmaceutical Insurance Coverage (EPIC), and Medicare’s preventive services. New York State certified counselors provide assistance with Medicare Part D prescription plan selection, Medicare Savings Programs, and enrollment by appointment and via telephone, among other services. In addition, HIICAP has 7 community-based sites citywide that offer direct assistance in 15 different languages. HIICAP also received the NYC Top Performer award from the NY.
The mission of HIICAP is to promote the independence, health, and dignity of older adults through direct support, education, and advocacy.
NYC Aging's HIICAP unit is seeking a dynamic individual to join our team as the HIICAP Program Supervisor. The HIICAP Program Supervisor will oversee the day-to-day operations of the Health Insurance Information, Counseling, and Assistance Program (HIICAP), ensuring the program meets the needs of Medicare beneficiaries by providing accurate, unbiased information and counseling. This position involves supervising staff and volunteers, managing program activities, monitoring compliance with state and federal regulations, and ensuring the delivery of high-quality services.
The responsibilities of the position include, but are not limited to:
Program Supervision & Administration
Requirements for Assignment Level II
For Assignment Level II, in addition to meeting the qualification requirements above, one additional year of the experience described in "1" above is required.
Preferred Skills
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The Health Insurance Information Counseling and Assistance Program (HIICAP) helps older adults navigate the complexities of all components of Medicare. HIICAP conducts public outreach presentations and workshops to older adults, community partners, and other groups on Medicare, Medicaid, Medigap, Elderly Pharmaceutical Insurance Coverage (EPIC), and Medicare’s preventive services. New York State certified counselors provide assistance with Medicare Part D prescription plan selection, Medicare Savings Programs, and enrollment by appointment and via telephone, among other services. In addition, HIICAP has 7 community-based sites citywide that offer direct assistance in 15 different languages. HIICAP also received the NYC Top Performer award from the NY.
The mission of HIICAP is to promote the independence, health, and dignity of older adults through direct support, education, and advocacy.
NYC Aging's HIICAP unit is seeking a dynamic individual to join our team as the HIICAP Program Supervisor. The HIICAP Program Supervisor will oversee the day-to-day operations of the Health Insurance Information, Counseling, and Assistance Program (HIICAP), ensuring the program meets the needs of Medicare beneficiaries by providing accurate, unbiased information and counseling. This position involves supervising staff and volunteers, managing program activities, monitoring compliance with state and federal regulations, and ensuring the delivery of high-quality services.
The responsibilities of the position include, but are not limited to:
Program Supervision & Administration
- Oversee and coordinate the day-to-day activities of the HIICAP program.
- Assign tasks and schedules to ensure the program operates efficiently.
- Ensure compliance with local, state, and federal regulations, including Medicare and Medicaid policies.
- Collaborate with program leadership to develop and implement operational strategies, policies, and procedures.
- Coordinate with various departments to streamline processes and enhance program effectiveness.
- Analyze financial data, prepare budget reports, and provide recommendations for optimizing resource allocation.
- Assist with managing contracted services to ensure compliance with all contract agreements, regulations, and performance expectations.
- Monitor and manage the program budget, ensuring compliance with funding requirements and guidelines.
- Maintain accurate program records, including client interactions, performance metrics, and service delivery data.
- Prepare regular reports on program outcomes, challenges, and opportunities for improvement.
- Utilize data to assess the program’s effectiveness and recommend enhancements.
- Supervise counselors, staff, and volunteers, ensuring they are trained, motivated, and supported.
- Assist with recruiting, training, and supervising volunteers and staff involved in HIICAP counseling and outreach.
- Provide performance feedback, identify professional development opportunities, and guide counselors on Medicare rules and guidelines.
- Develop and implement strategies for promoting HIICAP services to Medicare beneficiaries and community partners.
- Organize outreach events, including seminars, workshops, and informational sessions.
- Collaborate with community organizations, agencies, and stakeholders to expand the program’s reach and impact.
- Ensure the delivery of high-quality, unbiased Medicare counseling services to beneficiaries.
- Monitor counseling sessions to ensure consistency and accuracy of information provided.
- Assist in resolving complex Medicare-related issues escalated by counselors.
- Ensure compliance with all relevant laws, regulations, and funding requirements.
- Stay updated on healthcare industry standards and changes in healthcare policy that may impact the program.
- Develop and maintain comprehensive documentation related to compliance efforts.
- Foster positive relationships with external partners, agencies, and community organizations.
- Collaborate with cross-functional teams to maximize program outreach.
- Lead and participate in special projects as required to enhance program effectiveness and outreach.
- Participate in local and state initiatives, partnerships, and collaborations related to Medicare and health insurance counseling.
- A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in social services, community relations, public administration or management, contract management, or social research and/or planning, of which at least one year must have been in the field of aging; or
- Education and/or experience that is equivalent to "1" above. Experience as described in "1" above may be substituted for education on a year for year basis. However, all candidates must: (a) have one year of experience as described in "1"
Requirements for Assignment Level II
For Assignment Level II, in addition to meeting the qualification requirements above, one additional year of the experience described in "1" above is required.
Preferred Skills
- Preferred candidate should have proven experience in program operations and budget management, preferably in the healthcare or non-profit sector. - Preferred candidate should have experience with grant budgeting, meeting contract deadlines, submitting data and narrative reports plus familiarity with New York City budgeting process. - Knowledge of healthcare insurance and regulations is a plus. - Exceptional communication, leadership, and interpersonal skills a plus. - Preferred candidate should posses strong organizational and project management skills. - Preferred candidate should posses proficiency in data analysis tools and software. - Proficient in MS office Suite (Word, Excel, PowerPoint, Outlook) and Windows a plus. - Fluency in an additional language a plus. - Master's degree or experience equivalent in any of the following: Public Administration, Healthcare Policy, Analysis & Evaluation, Nonprofit Management, and Public Management preferred.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary : $74,781 - $85,998
