What are the responsibilities and job description for the Information Representative position at NYC Department of Housing Preservation & Development?
About Oath
The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.
Job Description
OATH’s Clerk’s Office is seeking to hire 2 Customer Information Representatives to work in our Bronx/Manhattan/Staten Island locations. These individuals will interact with members of the community who find themselves at OATH and need information as to how to proceed with summonses they have received. Specific duties include, but are not limited to, the intake, processing, and calendaring of cases, as well as:
Special Note
Only candidates currently serving in a NYC agency as a permanent Principal Administrative Associate or who are currently reachable on the NYC civil service list should apply.
Minimum Qualifications
Qualification Requirements
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.
Job Description
OATH’s Clerk’s Office is seeking to hire 2 Customer Information Representatives to work in our Bronx/Manhattan/Staten Island locations. These individuals will interact with members of the community who find themselves at OATH and need information as to how to proceed with summonses they have received. Specific duties include, but are not limited to, the intake, processing, and calendaring of cases, as well as:
- Having significant contact with the general public to improve communication between the members of the public appearing at OATH and the agency.
- Responding to community inquiries and concerns.
- Ensuring that all members of the community appearing at OATH in-person or remotely through telephone or email understand the adjudication process.
- Providing case or other information and assistance to members of the community appearing at OATH.
- Investigating and attempting to resolve complaints from the public appearing before OATH.
- Ensuring that cases are processed in a timely manner to minimize wait time for the public.
- Serving as the primary liaison between OATH and the community who seek to schedule a hearing, and/or pay a fine.
- Reviewing, confirming and ensuring accurate information is provided to members of the community who have been issued summonses, so they understand what they need to do.
- Assisting in all aspects of processing cases efficiently when members of the public appear for hearings, so the public has timely access to justice.
- Performing routine office tasks, such as filing, keeping records and typing.
Special Note
Only candidates currently serving in a NYC agency as a permanent Principal Administrative Associate or who are currently reachable on the NYC civil service list should apply.
Minimum Qualifications
Qualification Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above.
- Knowledge of Microsoft Word, Excel, Outlook, Access and PowerPoint. 2. Office experience as well as demonstrable background dealing with members of the public. 3. Excellent oral and written communication skills. 4. History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary : $43,143 - $49,615
