Borough Operations Coordinator

The Borough Operations Coordinator is responsible for overseeing the day-to-day administrative, operational, and community engagement activities within the borough. This role ensures efficient service delivery, manages constituent concerns, liaises with city agencies, and supports policy initiatives as directed by the elected official. The ideal candidate will be proactive, detail-oriented, and dedicated to enhancing government responsiveness at the borough level.

Key Responsibilities:

• Borough Operations & Administration:
• Develop and maintain a global strategy for service delivery in the Bronx.
• Oversee the logistical and operational functions of the borough operations unit.
• Ensure smooth coordination of municipal services in collaboration with borough offices.
• Maintain office budgets, records, and reporting as needed.
• Investigate the economic and social impacts of policy changes and strategic initiatives.
• Oversee two Borough Liaisons (Emergency Response and Non-Emergency Infrastructure & Community Programming).
• Constituent Services & Community Engagement:
• Track trends, analyze borough-specific data, and foster relationships with local stakeholders.
• Oversee and facilitate Community Board Borough Board and Service Cabinet meetings.
• Respond to and resolve constituent inquiries, concerns, and service requests.
• Organize community forums, town halls, and public meetings.
• Develop relationships with local stakeholders, including community boards, businesses, and civic organizations.
• Policy & Program Support:
• Assist in implementing policy initiatives, legislative priorities, and community programs.
• Conduct research on local issues affecting the borough and provide recommendations.
• Track and report on borough-specific data, trends, and government programs.
• Draft routine reports on borough-wide service trends and policy recommendations.
• Interagency Coordination:
• Serve as a liaison between the borough office and city, state, and federal agencies.
• Coordinate and facilitate communication between government departments to ensure efficient borough-wide service delivery.
• Monitor and advocate for timely resolution of borough-wide issues.
• Public Communications & Outreach:
• Draft reports, press releases, and newsletters to update residents on government initiatives.
• Manage social media and public engagement strategies for the borough office.
• Represent the elected official at public events and meetings.
• Organize and participate in town halls, community forums, and public meetings.
  
  

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
  
  

Preferred Skills

• Experience in government operations, public policy, or community relations preferred. - Strong knowledge of municipal government structure and processes. - Excellent communication, organizational, and problem-solving skills. - Ability to work independently and in a fast-paced, dynamic environment. - Proficiency in Microsoft Office Suite and constituent management systems. - Bilingual skills are a plus.
  
  

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.