What are the responsibilities and job description for the Content and Outreach Specialist position at NYC Department of Social Services?
About DVS
The mission of the Department of Veterans’ Services is to connect, mobilize, and empower New York
City’s Veteran Community in order to foster purpose-driven lives for New York City Service Members –
past and present – in addition to their caregivers, survivors, and families. DVS fulfills this mission by
providing New York City’s approximately 200,000 Veterans with essential services and programs focused
on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and
culture.
About The Role Content And Outreach Specialist
Key Responsibilities:
Additional Duties as needed:
Social Media Support
Minimum Qualifications
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The mission of the Department of Veterans’ Services is to connect, mobilize, and empower New York
City’s Veteran Community in order to foster purpose-driven lives for New York City Service Members –
past and present – in addition to their caregivers, survivors, and families. DVS fulfills this mission by
providing New York City’s approximately 200,000 Veterans with essential services and programs focused
on pivotal areas such as economic empowerment, housing security, benefits, health and wellness, and
culture.
About The Role Content And Outreach Specialist
Key Responsibilities:
- Develop and implement outreach strategies to engage veterans, military families, and community
- Build and maintain partnerships with veteran service organizations, government agencies, and local
- Coordinate and attend community events, workshops, and resource fairs to connect veterans with
- Conduct targeted outreach to underserved veteran populations to increase program participation.
- Manage communication efforts, including social media, newsletters, and promotional materials, to
- Assist in planning and executing veteran-focused programs, initiatives, and events.
- Provide one-on-one assistance to veterans seeking resources related to benefits, employment,
- Collect and analyze outreach data to measure impact and improve engagement strategies.
- Represent the organization in meetings, coalitions, and advocacy efforts related to veteran services.
- Stay informed on veteran-related policies, benefits, and services to provide accurate information to the
Additional Duties as needed:
Social Media Support
- Assist in updating and maintaining the agency’s social media presence, including daily
- Support coordination of responses to public queries on social media channels and email.
- Assist in planning, writing, and managing of the agency’s newsletter.
- Processing/printing mail and outreach materials.
- Run local errands and pickup/drop off materials from external partners.
- Formatting Microsoft Word/Excel/PowerPoint documents for distribution/presentations.
- Help manage editorial and event calendars.
- Help develop and update media lists.
- Research and vet media outlets.
- Help design event/program fliers, graphics, and other marketing materials.
- Attend community events and internal/external meetings as assigned.
- Collaborate with staff on new ideas, directions, and tools for marketing and communications
Minimum Qualifications
- A baccalaureate degree from an accredited CUNY college in a major related to the work in which the fellow will be trained, and perform in the particular position.
- Experience in community outreach, public engagement, or veteran services. - Strong interpersonal and relationship-building skills. - Knowledge of veterans' benefits, resources, and support programs. - Ability to communicate effectively with diverse audiences, including veterans, families, and service providers. - Proficiency in event coordination and public speaking. - Familiarity with social media and digital outreach tools. - Strong organizational and project management skills. - Experience working with government agencies, nonprofits, or military organizations is a plus. - Military experience or a strong understanding of military culture is preferred.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
