What are the responsibilities and job description for the Director, Custom Application Development position at NYC Department of Social Services?
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
We are seeking a Director of Custom Application Development to lead our team, define our DevOps strategy, and drive modernization and innovation. Reporting to the Senior Director of DevOps in the OTI Applications division, you’ll oversee technical managers and leads working on critical systems, using the latest technologies and cloud services. Your role includes mentoring staff, promoting innovation, optimizing development processes, and reducing costs in product delivery and maintenance.
About our team: The DevOps team, part of the OTI Applications division, manages and supports over 150 applications, tools, and services essential for the City of New York. These include both public-facing and internal web applications critical for the city's operations and communication with the public. We pride ourselves on employing modern technologies like AWS, Azure, Azure OpenAI, containerization, Elastic, and Azure DevOps across our application portfolio. Additionally, we build and maintain native mobile applications, and we expedite system development by leveraging SaaS products such as Microsoft Dynamics 365, Salesforce, and ServiceNow.
Responsibilities will include:
Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings
WORK LOCATION
Brooklyn, NY
TO APPLY
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program
OTI participates in E-Verify
Minimum Qualifications
Who are you? - Loves new challenges and thrives in solving problems. - Understands the big picture. - Values autonomy, takes calculated risks, and gets stuff done. The successful candidate should have the following: - Strong leadership and managerial experience, particularly in overseeing custom application development and production support teams. - Extensive experience in web application development using Java or similar technologies. - Architectural expertise in designing and maintaining complex and scalable web applications. - Proficiency in cloud platforms such as AWS, Azure, and/or GCP and containerization-related services. - Familiarity with emerging trends, security best practices, and compliance standards. - Ability to innovate and drive process improvements in software delivery and infrastructure management. - Analytical and problem-solving skills to identify and mitigate technical issues. - Excellent communication and interpersonal skills for cross-functional collaboration. - Expertise in managing databases such as Oracle, PostgreSQL and MongoDB.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
We are seeking a Director of Custom Application Development to lead our team, define our DevOps strategy, and drive modernization and innovation. Reporting to the Senior Director of DevOps in the OTI Applications division, you’ll oversee technical managers and leads working on critical systems, using the latest technologies and cloud services. Your role includes mentoring staff, promoting innovation, optimizing development processes, and reducing costs in product delivery and maintenance.
About our team: The DevOps team, part of the OTI Applications division, manages and supports over 150 applications, tools, and services essential for the City of New York. These include both public-facing and internal web applications critical for the city's operations and communication with the public. We pride ourselves on employing modern technologies like AWS, Azure, Azure OpenAI, containerization, Elastic, and Azure DevOps across our application portfolio. Additionally, we build and maintain native mobile applications, and we expedite system development by leveraging SaaS products such as Microsoft Dynamics 365, Salesforce, and ServiceNow.
Responsibilities will include:
- Lead a DevOps team responsible for developing and supporting NYC.gov and CityShare applications.
- Manage and mentor development managers and senior technical leads.
- Foster strong relationships with clients, vendors, and other OTI teams.
- Cultivate a collaborative culture and establish learning paths for team members.
- Ensure consistency in operational procedures and technical documentation.
- Streamline CI/CD and automation processes to boost reliability and reduce delivery time.
- Proactively prevent production interruptions, guiding the engineering support team effectively.
- Ensure compliance with processes and procedures established by service management teams.
- Coordinate with project teams for balanced project management and process optimization.
- Collaborate with other OTI teams to build secure solutions.
- Manage special projects and initiatives as assigned.
Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings
WORK LOCATION
Brooklyn, NY
TO APPLY
- Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml
- Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program
OTI participates in E-Verify
Minimum Qualifications
- A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
- An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
- Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.
Who are you? - Loves new challenges and thrives in solving problems. - Understands the big picture. - Values autonomy, takes calculated risks, and gets stuff done. The successful candidate should have the following: - Strong leadership and managerial experience, particularly in overseeing custom application development and production support teams. - Extensive experience in web application development using Java or similar technologies. - Architectural expertise in designing and maintaining complex and scalable web applications. - Proficiency in cloud platforms such as AWS, Azure, and/or GCP and containerization-related services. - Familiarity with emerging trends, security best practices, and compliance standards. - Ability to innovate and drive process improvements in software delivery and infrastructure management. - Analytical and problem-solving skills to identify and mitigate technical issues. - Excellent communication and interpersonal skills for cross-functional collaboration. - Expertise in managing databases such as Oracle, PostgreSQL and MongoDB.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
