What are the responsibilities and job description for the Prosecution Case Manager position at NYC Department of Social Services?
The Prosecution Division of the Taxi & Limousine Commission (TLC) is responsible for handling and prosecuting all summonses issued by the TLC. This division plays a critical role in ensuring compliance, safety, and consumer protection within the industries we regulate. Our team also investigates and resolves consumer complaints, ensuring fairness for both passengers and licensees. We are seeking a dedicated and customer-focused professional to provide exceptional service to TLC licensees and the public. This position requires strong communication skills, problem-solving abilities, and customer centric approach to addressing inquiries and resolving concerns.
Key responsibilities: Serve as the primary point contact for licensees and the public regarding prosecution-related matters. Provide accurate and timely information regarding summonses, suspension inquiries, payment plans, and regulatory updates. Assist in disseminating information on TLC rules, regulations, and procedural updates to ensure licensees remain compliant. Uphold high standards of professionalism and confidentiality when handling sensitive case information. Ability to multi-task and manage a high volume of inquiries while maintaining accuracy and working in a fast-paced environment.
To Apply:
Please go to cityjobs.nyc.gov and search for Job ID# 706231 or click the "Apply" button below.
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.
Work Location:
Long Island City, NY
COMMUNITY ASSOCIATE - 56057
Minimum Qualifications
Qualification Requirements
Excellent verbal, communication and computer skills strongly desired.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Key responsibilities: Serve as the primary point contact for licensees and the public regarding prosecution-related matters. Provide accurate and timely information regarding summonses, suspension inquiries, payment plans, and regulatory updates. Assist in disseminating information on TLC rules, regulations, and procedural updates to ensure licensees remain compliant. Uphold high standards of professionalism and confidentiality when handling sensitive case information. Ability to multi-task and manage a high volume of inquiries while maintaining accuracy and working in a fast-paced environment.
To Apply:
Please go to cityjobs.nyc.gov and search for Job ID# 706231 or click the "Apply" button below.
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.
Work Location:
Long Island City, NY
COMMUNITY ASSOCIATE - 56057
Minimum Qualifications
Qualification Requirements
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
- Education and/or experience which is equivalent to "1" above.
Excellent verbal, communication and computer skills strongly desired.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
