What are the responsibilities and job description for the SENIOR DIRECTOR, ENTERPRISE IMAGING position at NYC Department of Social Services?
APPLICANTS MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment / work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Under the umbrella of ITS Enterprise Shared Services (ESS), Enterprise Imaging is responsible for the centralized, electronic document / records management systems at DSS. The division addresses all new imaging initiatives, workflow management systems, additions / modifications to current initiatives, and post-implementation support. Enterprise Imaging is responsible for new development initiatives as well as change requests for systems supporting the agency-wide use of scanning, uploading, committal, retrieval, viewing, sharing, printing, mailing, electronic document / content management, and digital forms. Further, the division is responsible for the customization and updates to existing production systems based on program areas’ continuous needs as well as mayoral and legal mandates.
Information Technology Services (ITS), Enterprise Shared Services, is recruiting for one (1) Computer Systems Manager NM-II, to function as the Senior Director of Enterprise Imaging, who will lead the Enterprise Imaging team and be overall responsible for the related application portfolio :
- Communicate and coordinate with DSS’ various programs areas and senior management to achieve agency objectives. Develop systems and draft long-term business strategies based on business needs. Work with program areas to prioritize major initiatives and project efforts to fulfill these objectives.
- Manage the division’s activities related to the design, development, and delivery of software solutions. Work with ITS directors and technical leads to implement agile work plans, evaluate the work performance of the units, establish control for the measurement of system development activities, and provide the status of assigned projects to stakeholders.
- Lead the modernization of the Imaging application portfolio in close collaboration with the agency’s oversight functions and multiple vendors. Lead the evolution of the enterprise imaging strategy, develop roadmaps and budgets, and manage milestones and finances. Coordinate and upgrade existing applications in regard to new, cutting-edge information technology that will improve agency productivity by eliminating labor intensive processes and streamlining existing information systems.
- Meet regularly with program executives to review the status of projects and discuss project strategies and issues.
- Manage the unit’s staff, consultants, and work to ensure individual operations are within budget.
Hours / Shift : 9am-5pm, Mon-Fri
Minimum Qualifications
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