What are the responsibilities and job description for the TECHNICAL TRAINER position at NYC Department of Social Services?
APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Information Technology Systems (ITS)/Division of Training and Staff Development is recruiting for a Computer Specialist (Software) I, to function as a Technical Trainer, who will:
database applications and other office related systems by demonstrating, issuing informational
materials, and providing examples of proper work methods in order to keep agency staff informed
and to increase employee’s areas of competence.
assistance to various HRA/DSS/DHS programs/projects such as NYC WAY, STARS, ALERT,
MAPPER, POS, AIRS, used in areas such as Medicaid, Food Stamps, Home Care, AIDS
Services, Domestic Violence, Eligibility Verification Review and a host of other systems
used to process clients.
Photoshop.
Conduct one-on-one training, as needed, for special projects not covered in instructor-led training
classes.
by the agency to deliver engaging and effective training content.
COMPUTER SPECIALIST (SOFTWARE) - 13632
Minimum Qualifications
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Preferred Skills
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Information Technology Systems (ITS)/Division of Training and Staff Development is recruiting for a Computer Specialist (Software) I, to function as a Technical Trainer, who will:
- Provide instructor-led classroom training to the HRA/DSS/DHS community as well as provide
database applications and other office related systems by demonstrating, issuing informational
materials, and providing examples of proper work methods in order to keep agency staff informed
and to increase employee’s areas of competence.
- Create instructional and graphical training manuals, training simulation videos, class exercises,
assistance to various HRA/DSS/DHS programs/projects such as NYC WAY, STARS, ALERT,
MAPPER, POS, AIRS, used in areas such as Medicaid, Food Stamps, Home Care, AIDS
Services, Domestic Violence, Eligibility Verification Review and a host of other systems
used to process clients.
- Assist in the maintenance of E-Learning program and the maintenance and development of the
Photoshop.
- Provide assistance to user areas by responding to user questions/inquiries concerning computer
Conduct one-on-one training, as needed, for special projects not covered in instructor-led training
classes.
- Maintain and update trainee attendance and instructor evaluation in Absorb using Access and SQL.
- Create dynamic eLearning videos to educate students in Microsoft applications, office related
by the agency to deliver engaging and effective training content.
- Conduct one-on-one training, as needed, for special projects not covered in instructor-led training
- Assist in the maintenance of the technical training website and training video portal on the HRA Intranet
- Assist the Training Coordinator in developing current and future virtual courses and creating course
COMPUTER SPECIALIST (SOFTWARE) - 13632
Minimum Qualifications
- A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
- A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
- A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Preferred Skills
- Microsoft Office Suite 365 (Intermediate Level), Visio, Publisher, and InfoPath. - Adobe Creative Suite (Photoshop and Illustrator). - Camtasia and/or Captivate Video design. - Snagit. - HTML5 and CSS3.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
