COMMUNITY COORDINATOR

The NYCERS Customer Service Unit in Client Services Division has an opening for a Retirement Counselor. The candidate should possess effective communication skills, as well as effective writing skills to engage clients. Additionally, the candidate should possess the aptitude to handle complex issues that require more than five minutes of service attention, as well as the ability to effectively communicate resolutions to client related inquiries concerning these topics.
Counselors provide in-depth 1-on-1 counseling interviews for potential retirees, seeking detailed information regarding their NYCERS pension accounts, buying back pre-member time in order to retire, membership reinstatement, estimated benefit calculations or who are seeking to file for service retirement. Retirement Counseling interviews can last up to an hour and the Retirement Counselors are expected to record the details of this transaction in the NYCERS system of record and ensure that all necessary forms are correctly annotated and signed.
Retirement Counselors must comply with information security procedures by validating customer identity and maintain customer confidence.
Counselors can provide these services in-person, by phone, or video conference. Retirement Counselors also can also be called upon to support the NYCERS Call Center, as needed.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

Candidates for Retirement Counseling will be given preferred consideration for the following experience: - Being an empathetic listener - Prior public pension or comparable experience - Proficiency with Salesforce CRM. - Proficiency user of a computer. - Good verbal and written communications skills. - Bilingual English/Spanish a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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