What are the responsibilities and job description for the Housing Assistant position at NYC HOUSING AUTHORITY?
- NYC HOUSING AUTHORITY
- Full-Time
- Exam May Be Required
Job Description
1. Operate Q-Matic Customer Flow System and provide high level customer service.
2. Respond to housing inquiries and receive and process related documents i.e.:
- Process application updates to reflect changes in housing priority, address, income or family composition;
- Provide information regarding applications currently being processed by the Eligibility Division; eligibility requirements for public housing and Section 8 Housing Assistance programs;
- Provide general assistance to voucher holders, tenants, and landlords regarding the Section 8 Program; landlord inquiries pertaining to inspection results or missing subsidy payments;
3. Utilize Siebel, computer databases and information technology systems to research data required to respond to inquiries.
4. Maintain tracking system used to record and monitor inquiries and resolutions.
5. Perform computer support and other related duties as required.
Additional Information
1. For NYCHA employees: these positions are open on a direct transfer (lateral) basis and as a promotional opportunity.
2. For NYCHA employees: these vacancies are for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the
Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level
(if applicable).
4. NYCHA residents are encouraged to apply.
NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:
https://bit.ly/55aProgram
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
Minimum Qualifications
1. A baccalaureate degree from an accredited college; or
2. A four-year high school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or
3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY
INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.
Preferred Skills
1. Demonstrated customer-service orientation sound reasoning capabilities. 2. Familiarity with Leased Housing (LHD) and Applications and Tenancy Administration (ATAD) policies and procedures. 3. Ability to work effectively in a team environment. 4. Ability to interface with all levels of staff. 5. Outstanding interpersonal skills. 6. Excellent telephone and communication skills. 7. Excellent detail-orientation and follow-up skills. 8. Proficiency in Microsoft Word, and working knowledge of Access, Excel and related software.
Residency Requirement
NYCHA has no residency requirements.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
- Experience Level:Entry-Level
- Category:Administration & Human Resources
Salary : $42,723 - $69,243
