Neighborhood Administrator 02

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 168,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets forth various compliance related targets for NYCHA across major operational areas including: Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections.

This position provides comprehensive oversight management of a portfolio of NYCHA properties, including building and grounds maintenance, administrative functions, and day-to-day operations. Neighborhood Administrators oversee a neighborhood of NYCHA developments, managing individual Property/Housing Managers at each site. The typical portfolio is about 4 developments and approximately 5,500 units under their span of control.

Reporting directly to the Borough Vice President, this position requires excellent judgement and problem-solving skills in order to handle varying site conditions, manage a team of staff, and to engage with residents and other stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Oversee Property Managers including all aspects of property management & maintenance

• Under the oversight of the Borough VP, take a leading role in responding to urgent or emergency issues affecting the properties within the Neighborhood portfolio.
• Ensure that Property Management teams are effectively collecting monthly rents, fees and any arrears, and ensuring that residents are in compliance with their annual certification requirements. This includes building strong relationships and strategies with residents, as well as City agencies and other organizations that may offer rental assistance to residents in need.
• Ensure that staff within the neighborhood are adhering to NYCHA’s rules and regulations and providing excellent customer service and, where staff fall short, working with HR and other departments to ensure that staff are held accountable and make necessary improvements to work performance and customer service.
• Regularly visit all managed properties to ensure consistent on-site staff compliance with NYCHA policies, procedures, and industry regulations.
• Ensure exterior and grounds of properties are clean and safe.
• Maintain performance standards, review and approve detailed operational goals for each property.
• Help identify improvement areas and aids in developing measurable plans of action for accomplish the work. Initiate any corrective steps to modify or correct performance problems.
• Ensure that all property sites properly prepare for and meet established HUD INSPIRE mandates.
• Oversee the development of site operating budgets in conjunction with each housing manager. Exercise prudence in budget planning in accordance with Asset Based Budgeting and administration. Monitor the actual versus budgeted expenditures for all sites monthly to ensure prudent budgetary control.
• Maintain positive management/resident relations through the tenant association officers and members.
• Meet regularly with property managers, tenant association and members to determine community needs, concerns, etc. and addresses any pertinent concerns in a timely manner.

- Ensure policies and procedures comply with legal precedent and cases vis-à-vis residents and violations of lease terms and provisions.
2. Oversee Neighborhood Planning & Procurement Functions

• Oversee management of Neighborhood Planner.
• Ensure proper sequencing & scheduling of skilled trade appointments.
• Coordinate with Deputy Director of Skilled trades, Skilled Trade Administrators, and Skilled Trade Supervisors to facilitate responses to resident repair needs.
• Lead identification of specialized maintenance services or vendor provided services to address property conditions.
• Provide oversight on use of vendor services, including reviewing certain requisitions and invoices to ensure provision of services as requested.

3. Leadership & Management

• Provide an example of excellent customer service and resident respect.
• Train and mentor on-site staff to follow established Authority policies and procedures when dealing with units and residents.
• Participate in on-call duty rotation as required and additional emergency response as needed.
• Escalate and elevate issues from properties to Borough Vice President for guidance and support.

NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Housing Manager to be considered.

NOTE: Applicants will also be considered who are permanent in the title of Administrative Housing Manager, Administrative Housing Superintendent or who meet the minimum qualification requirements for Administrative Real Property Manager.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information

1. For NYCHA employees: This position is open as a lateral transfer to Administrative Housing Superintendents, Administrative Real Property Managers; and as a promotional opportunity for Housing Managers and Resident Building Superintendents or other personnel who meet the qualifications for these administrative titles.
2. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3. NYCHA residents are encouraged to apply.
4. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

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