What are the responsibilities and job description for the Telecom Engineer position at NYC IT Inc?
Mandatory Requirements:
- Preferably 5 years of hands-on experience as Telecom Engineer managing telecom services
- Working knowledge of Microsoft Windows 10, Office 365/Exchange online, Browsers, MS Visio, and Project
- Experience with Verizon Enterprise Direct, Verizon CMAC, VMM, Interactive Voice Response Systems, Cisco Hosted Collaboration Solution (HCS)
- Working experience in recognizing and resolving Telecom (hardware, software, application) problems
- Must have good verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- Ability to multitask and perform in a high-paced/high pressure environment
- Ability to work independently or within a group to resolve an issue
- Ability to communicate with different levels of the organization
- Strong team player with service-oriented attitude and customer focus
- Ability to provide effective and efficient real-time support for a variety of Telecom issues, and users proven experience with solving telecom related issues via the phone.
- Ability to work in small IDF closets
- Must be able to lift and move equipment weighing up to 50lbs
