Claims Support Business Unit Manager

The Support Business Unit Manager provides tactical leadership to the Support Teams of the Claim divisions. The incumbent is responsible for the daily operations of the business unit and assists the Division Manager on defining the direction of Support team and that of the Professional development team within the culture of NYCM.

The Claims Support Business Unit Manager must demonstrate expert knowledge of the positions within the Division, and is ultimately responsible for the decisions made by the Supervisors and any other direct reports within the Division. Ensures compliance with Best Practice review and coaching; provides evaluation guidance; works with division partners (supervisory teams and division management) to fulfill performance objectives and reporting; develops and executes assigned action plans.

Duties & Responsibilities:

• Assists the Division Manager in carrying out corporate strategic plans (KST), long term goals, and short-term goals.
• Works with the Division Manager by providing input for decision making, obtaining, and communicating feedback/challenges.
• Communicates why, where, and how we are getting there/meeting the long-term and short-term goals.
• Exhibits mostly a tactical perspective; priorities that the Division Manager has defined as most important and develops the plans to make happen (the "how" we are getting there).
• Responsible for the daily operations of all the areas of Business Units within the teams and priorities within each unit.
• Allocates resources to the most important projects and initiatives.
• Assists in carrying out the divisional budget.
• Makes hire/fire/salary decisions for the Business Unit within the Division.
• Develops, cultivates, mentors, coaches, and evaluates the Supervisors and any other direct reports under his/her direction.
• Monitors, analyzes, and ensures activities within the Business Unit meet expected company standards/goals.
• Communicates results to Division Manager, other Business Unit Managers as applicable, and other NYCM divisions.
• Measured on results expected.
• Promotes and upholds the positive image of our corporate values.
• Actively participates in and promotes collaboration across teams.

Requirements:

• Bachelor's degree in field(s) applicable to Division/Business Unit management OR 5 years demonstrated experience in leading, coaching, and mentoring teams.
• Experience in applicable Division/ Business Unit field preferred
• 3 years' experience and knowledge as a Supervisor in applicable field is preferred.

Qualifications/Skills:

• Excellent leadership skills.
• Ability to motivate Supervisors and any direct reports.
• Excellent interpersonal and verbal/written communication skills.
• Able to execute effectively, build strong teams, and lead change with courage.
• Loyal, genuine, passionate, and committed to the cause.
• Trusting, honest, transparent, and sincere.
• Fosters genuine relationships and connections.
• Inspires a shared vision.
• Empowers others.
• Excellent computer proficiency and technical aptitude.
• Excellent organizational and prioritization skills.
• Excellent attention to detail, accuracy.
• Ability to make accurate, timely decisions.

Payband: 8E / 40 hours per week /Hybrid -3 days in office

Salary Range: $80,000 - $100,603 (*Based on experience)

Accepting applications until: 2/12/2025

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity