What are the responsibilities and job description for the IT Specialist position at NYCOA?
NYCOA is seeking a driven and enthusiastic IT Specialist to join our team, providing essential support to our Manchester, New Hampshire location and our sister company, Shawsheen Coating & Converting, in Andover, Massachusetts. This role offers a dynamic career opportunity to collaborate and grow with a diverse team and contribute to the smooth operation of our technology infrastructure.
This is an in-person role that can work at our Manchester, NH or Andover, MA location.
RESPONSIBILITIES:
- Learn, manage and troubleshoot the company ERP system.
- Provide ERP support, oversee ERP configuration, maintenance, and optimization to meet company and employee needs.
- Provide comprehensive support for computer systems, networks, and end-users.
- Troubleshoot hardware/software issues and resolve technical problems.
- Offer first-level support (phone, email, in-person).
- Monitor and maintain servers, phone systems, and applications.
- Install, upgrade, and manage hardware/software, including inventory.
- Manage user accounts, configure devices, and provide training.
- Document, track, and escalate technical issues to appropriate support channels, including off-site IT.
- Serve as primary contact with off-site IT and off-site ERP support.
- Proactively improve system efficiency and security (backup/recovery, virus protection).
- Build and deploy computers.
- Assist with IT projects and tasks.
- Maintain accurate IT documentation.
QUALIFICATIONS/DESIRED SKILLS:
- Associate degree in Information Technology or related field required.
- Must reside within driving distance of Manchester, NH or Andover, MA.
- 2 years of IT experience required.
- 1 years of ERP experience strongly preferred.
- Knowledge of Windows OS, networking (TCP/IP), hardware/software, VoIP, and teleconferencing.
- Experience working in manufacturing is a plus.
- Exceptional problem solving, diagnostic, and troubleshooting skills.
- Strong written and oral communication skills.
COMPENSATION/BENEFITS: NYCOA offers a highly competitive salary commensurate with experience and an excellent benefits package including medical, dental, vision, life insurance, 401(k) plan, and paid holidays.
About NYCOA: With over 50 years of specialty nylon polymerization and manufacturing experience, NYCOA is committed to providing world-class quality products, product development assistance, technical support, and superior service to each and every customer. NYCOA’s mission is to be the best in providing specialty Nylon solutions to meet our customers’ needs. Our team will create value through a commitment to quality, continuous improvement, customer focus and innovation. Come join our team!
NYCOA is an equal opportunity employer, committed to a diverse workforce.