System Administrator Level 2

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

- Provide support for implementation, troubleshooting and maintenance of IT systems

- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

- Manage the daily activities of configuration and operation of IT systems

- Provide assistance to users in accessing and using IT systems

- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

- Provide support for the escalation and communication of status to agency management and internal customers

- Optimize system operations and resource utilization, and perform system capacity analysis and planning

- Provide in-depth experience in trouble-shooting IT systems

- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

- Provide support for the dispatch system and hardware problems and remains involved in the resolution process

- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Required Skills

Required:

• Exposure to and experience with SharePoint Server required. Back-end SharePoint experience highly preferred over front-end/design experience.

• Strong previous experience with Windows Server 2016 and greater, including standard server maintenance, OS patching, and migration.

• Demonstrate customer service skills and be able to assist users through a variety of remote support capabilities (ticketing, phone, email, etc.).

• Experience with scripting (Powershell) and automation techniques

Education:

Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Desired Skills

Desired:

• IIS, Microsoft SQL Server, Active Directory, Lightweight Directory Access Protocol (LDAP) experience desired

• .NET, C#, Rest API/jQuery, JavaScript, HTML 5, CSS, Optimal IdM, user liaison experience, and writing documentation a strong plus.

• Experience with SharePoint associated products (Designer, Visio, InfoPath, Visual Studio, PowerShell,) desired.

• Pro-active and self-motivated team member

• Ability to follow instructions and excellent communicator

About Us

Nyla Technology Solutions delivers exceptional Artificial Intelligence (AI), Data Science, and Software Engineering services for the U.S. Government. Nyla embraces a forward-thinking and bold approach at every turn, earning us a solid reputation of technical trendsetters within the industry. We have a passion for developing solutions that have a quick and immediate impact on mission. Headquartered in Columbia, Maryland, our customers love how we tackle their most challenging problems and get things done.

If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla’s team,

Taking Care of All of You

Nyla provides a top-of-market compensation and benefits package. And through our unique Nyla FLEX program, we custom tailor these benefits to best fit your lifestyle.

The Nyla FLEX benefit program is designed to offer you flexibility in the 3 biggest areas of your life: your pay, your leave, and your schedule.

PAY - Nyla starts with 4 weeks of Annual Leave plus 11 holidays and an additional day of Annual Leave for each year you’re at the company. You have the flexibility to cash out your annual leave hours, opt out of other Nyla benefits, and/or arrange for additional hours on contract* (over 40 hrs/week). There’s even an option to earn 1.3 times your hourly rate once you work over 1880 hours on contract!

LEAVE - Want to spend more time with the family? Want more time to travel the world? You can BUY additional annual leave for a total of 6 weeks of annual leave. That’s up to 240 hours of leave plus 11 holidays! That’s not even including paid anniversary leave!

SCHEDULE - Does the traditional 40-hour workweek no longer fit your lifestyle? With Nyla FLEX, you have the freedom to scale down to 30-32 hours while still enjoying the top-notch Nyla benefits you know and love. It's flexibility that works for you without compromising the perks!

WHAT ABOUT OTHER BENEFITS? Nyla’s health care (medical, dental, and vision) is 100% covered by the company. We provide 10% 401k matching - with full vesting day 1! Our Professional Development offers $5,000 per year to be used towards fees, tuition, or time off for your continued growth. We even have a student loan repayment program and we provide 8 hours of volunteering annually so you can support your community, making your world a better place.

To learn more about Nyla's culture and our exceptional benefit packages click here.

Nyla is an equal opportunity employer.