Systems Administrator II

Job Description

ACTIVE SECURITY CLEARANCE AT THE TS / SCI POLYGRAPH LEVEL IS REQUIRED

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs / loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The annual base salary range for this role is $129,000-$153,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and / or skill level, among other things.

Required Skills

• Provides support for implementation, troubleshooting and maintenance of IT systems
• Manages the daily activities of configuration and operation of IT systems
• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Optimizes system operations and resource utilization, and performs system capacity analysis and planning
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process
• Provides in-depth experience in trouble-shooting IT systems
• Configures and manages UNIX and Windows operating systems and installs / loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets

Qualifications

Ten (10) years’ experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor’s degree.

About Nyla Technology Solutions

Nyla Technology Solutions is a Women-Owned Small Business that is forward-thinking and bold at every step which has earned us a solid reputation of being technical trendsetters within the industry. Headquartered in the heart of Baltimore City, Maryland, Nyla delivers exceptional software systems engineering and data science services for the U.S. Government. Our customers like how we tackle their toughest problems and so Nyla is adding people who have a passion for doing fun, impactful work. If you are a person who welcomes opportunities to apply your skills in new ways, Nyla has challenges for you. We seek out people with agile, diverse mindsets who are looking for a place to grow—professionally and personally. We create opportunities for you to share your knowledge and experience with the team, and learn from others via training, mentoring, and movement across the many contracts Nyla supports. Nyla endeavors to give back to our community—lending our energy and talents to support local area organizations helping people in need. At Nyla, you will have a place to grow, get, and give where you are passionate.

How We Show Up Every Day

Team Nyla shows up every day with the intention to be awesome—proactively working to accurately interpret and fully understand our client’s challenges and add value to solving those challenges. Knowing the mission, context, and end-users is how we deliver optimal, creative, and innovative solutions. We design our systems with precision, logic, and adaptability, solving the technical and engineering needs of today with an eye on scaling for tomorrow. We endeavor to meet the highest standards of personal conduct, acting as a trusted-provider for our clients this is how we develop and maintain our enduring relationships with customers and business partners.

Taking Care of All of You

If you have the unique experience and expertise we are seeking, along with the desire and determination to invest your time and energy as a part of Nyla’s Team, we will provide you with a first-class compensation package along with our uniquely Nyla benefits.

At Nyla we talk about employee investment, not employee costs. We provide our great people with benefits that ensure their overall well-being.  Nyla offers group benefits, 100% paid by Nyla, that include CareFirst medical, dental, and vision coverage. To support your personal goals for overall well-being and health, we provide a healthy living and fitness benefit of up to $500.00 per anniversary year. We believe that an ongoing investment in your professional learning and development is a cornerstone to our success, so we go all-in and provide up to $5,000 per anniversary year to support your growth or tuition assistance of up to $5,250 per year. We want to protect you and your future—Nyla provides, at no cost to you, short-term and long-term disability, and life insurance. And, to augment your financial beyond today’s salary, Nyla offers up to 10% employer contribution / match in our retirement plan. Lastly, we understand the importance of recharging and replenishing yourself, so we provide new employees with 4 weeks of Paid Annual Leave and 11 holidays, plus each year you are with the company, you get an extra day off. We also provide 8 hours a year to use for volunteering as our corporate goal is to make the world a better place for all of us, starting with our local communities.

To learn more about Nyla's culture and our exceptional benefit packages click  here .

We are an equal opportunity employer but we are more than that – we are open-minded, and care only about your capability, your drive, and your desire and determination to contribute your gifts and talents fully.

Salary : $500 - $109,000