What are the responsibilities and job description for the Field Service Technician position at Nyle Systems?
FIELD SERVICE TECHNICIAN (HVAC)
Nyle Systems is a rapidly growing, innovative company that develops, manufactures and sells heat pump driven, energy saving products (www.nyle.com). Specifically, we are active in Lumber Drying; Food Dehydration and Heat Pump water Heating (all commercial and industrial). Nyle helps its customers move towards a sustainable energy system. Our manufacturing and design operations are in Brewer, Maine.
Job Description:
We are looking for experienced Field Service Technicians with a focus on Refrigeration, Building Automation & Controls and potentially Hydronic Systems to strengthen our customer support team. Your responsibilities will include the following:
- Service calls: Visit customer sites to repair equipment including warranty and non-warranty work.
- Equipment installations and start-ups: Visit customer sites to install and start-up new equipment, including training of customer operators.
- The successful Field Service applicant should expect to travel 75% of the time. Travel can be daytrips and overnights, typically throughout the US & Canada.
- Telephone support: When not traveling, help with customer phone support, covering a wide variety of questions about technical support and equipment usage.
- When not traveling and not involved in service calls, train on new capabilities and skills and help with equipment manufacturing / testing and support other activities.
The position reports to the Director of Service and has room to grow.
Job Requirements and qualifications:
- The successful Field Service Technician candidate will combine great people skills with a thorough technical understanding of our products and a drive to provide consistently good customer service.
- First rate field service technician, with a minimum of 3 years experience or more in servicing refrigeration; heat pumps or similar equipment
- Understanding of heat pump / refrigeration system design
- Good written and verbal communication skills
- Good at dealing with wide variety of customers.
- Must have a clean driving record.
- Must have EPA Certification
- Experience servicing industrial gas furnaces and or hydronic systems is a plus.
- Results driven. High energy and drive and focus on meeting commitments.
What’s in it for you:
- This is a long-term position with opportunity for growth.
- Competitive compensation
- Paid time off: Vacation days, holidays, and sick days.
- Benefits: Medical, Dental, 401(k), Short- & Long-Term Disability Insurance
- Professional environment
- Travel expenses are paid by the company.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Overtime pay
Experience:
- HVAC: 3 years (Required)
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Short Term & Long Term Disability
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Work Location: On the road
Job Type: Full-time
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Home time
- Monday to Friday
- On call
- Overnight shift
- Overtime
- Weekends as needed
Ability to Relocate:
- Brewer, ME 04412: Relocate before starting work (Required)
Work Location: On the road