What are the responsibilities and job description for the Deputy Director / Service Quality (Contract) National Parks Board | Customer Service Fixed Term[...] position at NYP?
What the role is :
Join us at NParks to be part of a dynamic team that strengthens the service quality and capability of the organisation. You will support the Director in leading a team, collaborating with diverse stakeholders, and managing service providers.
What you will be working on :
Mentor and guide a team in :
- Managing an outsourced contact centre to deliver efficient and effective service.
- Overseeing regular enhancements to the internal customer management system.
- Designing service improvement processes and frameworks to ensure alignment with public service-wide guidelines.
- Reporting service-related key performance indicators to senior management.
- Leading engagements with external agencies and internal divisions to develop solutions for complex cases.
- Leading organisational service transformation initiatives to enhance service delivery and quality.
- Strengthening organisational service culture through upholding standards and enhancing recognition frameworks.
What we are looking for :
Ready to make your mark? Apply now and be part of the NParks journey.
Only shortlisted candidates will be notified. Successful candidates will be employed on a 2-year contract with staff benefits.
About National Parks Board :
At the National Parks Board (NParks), we take pride in conserving our natural heritage and enhancing green spaces for all to enjoy in our City in Nature. We have a multi-talented and highly passionate team that is driven by the goal to create a unique world-class living environment through excellence in biodiversity conservation, greenery and recreation, and veterinary care in partnership with the community. If you share our love for nature and animals, and our zest for innovation and continuous learning, we have the perfect working environment for you.
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