Coordinator, Testing Support

NOTE: To apply for this job, please email your cover letter, and resume to YourFutureBeginsHere@cs.ny.gov. Please include the Title and Vacancy ID# you are applying for in the subject line of your email. Applicants that do not submit their cover letter and resume to YourFutureBeginsHere@cs.ny.gov will NOT be considered.

Vacancy ID: 181285

Duties description

The Testing Services Division is responsible for the development, administration, scoring and validation of the examinations provided to the public for State agencies and local jurisdictions. The Coordinator Testing Support in the Testing Services Division will play a pivotal role in shaping the future of the New York State Department of Civil Service’s testing program and examination modernization and transformation efforts.
To better serve New Yorkers and make civil service examinations more accessible and convenient for all, the Department is modernizing and transforming the way in which civil service examinations are held. As part of this new examination model, the Department is establishing 12 dedicated testing locations throughout the State to provide all New Yorkers with the ability to participate in exams, including individuals who do not have access to a computer or Wi-Fi services.
Under the general direction of the Director Testing Services, the Coordinator Testing Support will be responsible for executing and managing dynamic operational changes within the Testing Support function of the Testing Services Division to support the successful implementation and maintenance of the Department’s future civil service examination model.

The Coordinator Testing Support will also oversee all activities of the Testing Support function of the Testing Services Division, including the Exams Control and Composition, Test Administration, and Exams Scoring and Results Processing Units and 12 statewide computer-based testing centers.
The duties of this position include, but are not limited to, the following:

• Working with the Director and Assistant Director of the Testing Services Division to develop and execute a comprehensive visionary roadmap for the future of the Department’s large-scale testing program
• Detailing and operationalizing specifications for the Department’s examination modernization initiative within the Testing Services Division’s Testing Support section
• Leading modernization efforts by working with the Director and Assistant Director of the Testing Services Division to examine and enhance current testing support business processes and recommend efficiencies and innovations
• Leading change management efforts by engaging with Department staff to revamp existing testing support policies, procedures, and processes for a more streamlined and improved test administration and examination scoring experience
• Drafting innovative testing support policies and procedures that align seamlessly with the Department’s future examination model and modernization/transformation goals
• Managing all testing support operations and activities including, but not limited to, the production of civil service examination announcements and test material, and the administration and scoring of civil service examinations
• Monitoring and reporting out on the Division’s progress on the examination modernization initiative, including identifying and addressing any challenges that may impede the successful implementation of the project
• Collaborating with other Department, Division, and project staff to lead the Division’s efforts to identify, fit up, staff and plan for the opening of 12 computer-based testing centers statewide
• Overseeing the day-to-day operations of the 12 computer-based testing centers statewide, once operational
• Collaborating closely with the Office of Information Technology Services (OITS), external information technology and systems vendors, and internal project teams to oversee and coordinate the large-scale transition from a paper-and-pencil-based to a state-of-the-art online, computer-based test administration model
• Representing the Testing Services Division at internal and external meetings
• Providing backup and support to the Director and Assistant Director of the Testing Services Division in all aspects of the examination modernization initiative
• Providing direct supervision to one Manager Testing Services and indirect supervision and administrative guidance to staff of the Testing Support Section and the 12 computer-based testing centers statewide

Minimum Qualifications:

Non-Competitive Qualifications
A bachelor’s degree and eight years of specialized experience*. Three years of the experience must have been at a managerial level.
Or
An associate degree and ten years of specialized experience*. Three years of the experience must have been at a managerial level.
Or
Twelve years of specialized experience*. Three years of the experience must have been at a managerial level.
Substitutions: J.D. or master’s may substitute for one year of specialized experience; Ph.D. may substitute for 2 years of specialized experience.
*Specialized experience includes the following: Operations management experience, preferably within a government organization; experience developing and executing strategic visions for large-scale operational transformation initiatives; experience reviewing business processes to identify operational inefficiencies and develop data-driven solutions; experience leading and managing organizational change initiatives by guiding teams through transitions and overcoming resistance to change; and project oversight and coordination of supporting tasks.

PREFERRED QUALIFICATIONS:

• Ability to process and manage large amounts of incoming communications and data
• Strong verbal and written communication skills
• Close attention to detail
• Ability to lead with initiative and innovation
• Strong problem-solving, logical reasoning, and critical thinking skills
• Ability to engage and motivate employees through change

Additional Comments

#TeamCivilService is growing and is looking for motivated, forward-thinking employees to join our team to build a dynamic workforce. The Department of Civil Service is undertaking several initiatives to transform the way the agency delivers services to our partner agencies and to the public, and we are excited to be adding new members to the team. In addition to joining a growing team and agency, employees will also receive a comprehensive benefits package.

The Department of Civil Service is the central personnel agency for the Executive Branch of New York State government, serving approximately 150,000 employees. Our mission is to build tomorrow's workforce today by promoting a diverse, inclusive, and talented workforce. We lead and deliver world-class workforce management strategies by providing innovative solutions based on merit, fitness, and equality of opportunity.
Among its duties, the Department:

• Partners with State agencies to offer workforce recruitment and placement services, including developing minimum qualifications, classifying positions, developing civil service examinations, and administering performance assessment tests.
• Administers the New York State Health Insurance Program (https://www.cs.ny.gov/nyship/), one of the largest public employer health insurance programs in the nation, serving more than 1.2 million lives.
• Assists municipal agencies with civil service administration of more than 360,000 local government employees.
• Oversees the Governor's Program to Hire Individuals and Veterans with Disabilities (https://www.cs.ny.gov/rp55/) to place individuals with disabilities in State jobs and the New New York Leaders Initiative Student Intern Program. (https://nysinternships.cs.ny.gov/nnyl/)

NOTE ON TELECOMMUTING: DCS employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with DCS Telecommuting Program Guidelines.

The Department of Civil Service is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.

We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to YourFutureBeginsHere@cs.ny.gov

HOW TO APPLY

If you are interested and meet the minimum qualifications above, email your cover letter, and resume to YourFutureBeginsHere@cs.ny.gov. Please include the Title and Vacancy ID# you are applying for in the subject line of your email.

Job Type: Full-time

Pay: $137,457.00 - $173,664.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Albany, NY 12223

Salary : $137,457 - $173,664