What are the responsibilities and job description for the Visitor Services Assistant 1 - 185781 position at NYS Office of General Services?
Duties Description
Two years of experience* in the visitor/customer service environment in a cultural institution.
The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.
For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.
- Conduct guided tours of the New York State Capitol, the Empire State Plaza, the Executive Mansion, the Governor Nelson A. Rockefeller Empire State Plaza Art Collection, and Special Tours as needed.
- Give engaging and thorough tour presentations to groups and assist elderly, disabled and special groups when required.
- Staff New York State Capitol, the Plaza Visitor Center and the Empire State Plaza’s Information Sites.
- Answer questions from visitors, concerning sites, activities, etc.
- Maintain record of the number of visitors.
- Provide directions to visitors regarding the Empire State Plaza, the Capital District and New York State. Responds to requests for state and legislative telephone numbers.
- Provide security and safety services for visitors.
- Ensure that the proper safety and/or evacuation procedures are followed in the event of an emergency.
- Immediately inform Capital Police of any suspicious person, dangerous situation, medical emergency, vandalism, etc.
- Handle administrative duties in Plaza Visitor Center and Info Booths.
- Take phone reservations for Capitol tours; handles various phone inquiries.
- Generate tour confirmation letters; keeps visitation statistics for all tours and generates daily reports for visitation; monitors on-line reservation system.
- Monitor inventory of Plaza-related tourism brochures and distributes brochures and posters to Info booths.
- Serve visitors to the Empire State Plaza and occasionally provides retail assistance in the Visitor Center.
- Perform other duties as required.
- Extensive training for guiding and conducting tours will be provided.
Two years of experience* in the visitor/customer service environment in a cultural institution.
- Substitution: College study may be substituted for up to two years of the general experience on the basis of 30 semester credit hours being equal to one year.
The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.
For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.
Salary : $19
