Student Assistant Internship (Workplace Services), Ref# 8549

Description

Duties Description

Under the direction of an Information Technology Specialist 3, SG-23, within the Inside Services section of the Chief Technology Office, Workplace Services Bureau, the Information Technology Specialist 2, SG-18

Specific Duties Include, But Are Not Limited To

• Monitor and respond to email as needed
• Perform daily monitoring of User Account Management (UAM) Requests and Service Desk Tickets, both new and currently assigned.
• Process an average of 10-30 tickets daily.
• Attend staff meetings or other meetings as required.
• Communicate effectively and professionally with customers, team members and supervisors.
• Modify Active Directory accounts – group membership, name changes, phone number and address changes
• Modify ny.gov accounts – email updates, name updates, entitlement updates
• Provide support for file and application access requests
• Work with Microsoft Exchange Administration in an O365 hybrid environment
  
  

Qualifications

Minimum Qualifications

• Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.
  
  

Additional Comments

This position can be part time or full time.

Fingerprinting and background check may be required.

Benefits Of Working For NYS For Eligible Employees

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting
  
  

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
  
  

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
  
  

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.