Benefits Representative

The NYS Public Employees Federation (PEF) is a diverse and powerful New York State labor union committed to creating a better life for our members. We represent around 50,000 professional, scientific, and technical workers in NYS government. Members include healthcare, education, corrections and supervision, youth services, direct care, and other professional titles.

The PEF Membership Benefits Program (MBP) mission is to serve active, dues-paying PEF members in a PS&T represented position and PEF retirees, with a wide variety of statewide and regional benefits and discount programs. PEF members take advantage of, and enjoy, the PEF Membership Benefits Program for its many benefits including: insurance protection, legal services, financial planning, and travel services, as well as discounted tickets for movie theaters, water/theme parks, sporting events, performing arts, and much more!

Overview:

Review and process applications for all administered insurances, process payroll deduction of premiums, and respond to members' questions and complaints regarding sponsored programs.

Position is based in Colonie, NY (office setting).

Responsibilities:

• Responsible for receiving, responding to, and directing member phone calls and correspondence.
• Provide available information upon request and escalates issues as appropriate.
• Process payroll deductions.
• Travel to state worksites, to staff information tables.
• Compose and prepare routine correspondence for signature.
• Process exam fee reimbursement applications.
• Assist with the processing of sales orders as assigned.
• Perform such other duties as may be assigned.
• Consistent and reliable attendance.

Qualifications:

• High school diploma or equivalent is required.
• Two or more years’ experience in customer service, preferably in group benefits administration, insurance call center, member service organization, etc. is required. A college degree in business, communications or related field may be used to offset required experience.

Successful candidate must demonstrate:

• Excellent communication skills (written and verbal) to clearly communicate matters to all levels of staff and union members.
• Strong computer skills (Microsoft Office Suite).
• Ability to work independently and respond flexibly to changing events.
• Strong interpersonal skills, including the capacity to work cooperatively with a wide range of individuals.
• Ability to assess and set priorities, meet deadlines, and manage multiple projects in a fast-paced, changing environment.
• Strong organizational skills including time management and attention to detail.
• Consistent and reliable attendance is critical.

Salary and Benefits:

The salary range for this position is $40,651.00 (minimum) - $52,999.00 (maximum).

Under a collective bargaining agreement, PEF offers an excellent benefit package which include:

• Health insurance with Health Reimbursement (HRA)
• Employer paid dental and vision insurance
• Flexible Spending Plan (FSA)
• Employer paid life and long-term disability insurance
• 401-k with safe harbor contribution
• Pension plan through SEIU
• Paid holidays, vacation, sick, and personal time
• Tuition reimbursement and on-going professional development

Job Type: Full-time

Pay: $40,651.00 - $52,999.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please include your personal email address on your resume. If you didn't provide a personal email address on your resume, please provide one below. Thank you.

Experience:

• Customer service: 2 years (Required)
• Benefits administration: 1 year (Preferred)

Ability to Relocate:

• Albany, NY 12205: Relocate before starting work (Required)

Work Location: In person

Salary : $40,651 - $52,999