What are the responsibilities and job description for the Customer Service/Sales Associate position at NYS Public Employees Federation?
The NYS Public Employees Federation (PEF) is a diverse and powerful New York State labor union committed to creating a better life for our members. We represent around 50,000 professional, scientific, and technical workers in NYS government. Members include healthcare, education, corrections and supervision, youth services, direct care, and other professional titles.
The PEF Membership Benefits Program (MBP) mission is to serve active, dues-paying PEF members in a PS&T represented position and PEF retirees, with a wide variety of statewide and regional benefits and discount programs. PEF members take advantage of, and enjoy, the PEF Membership Benefits Program for its many benefits including: insurance protection, legal services, financial planning, and travel services, as well as discounted tickets for movie theaters, water/theme parks, sporting events, performing arts, and much more!
Overview:
Under the supervision of the Sales Executive, the Sales Associate responds to members’ questions and complaints regarding sponsored programs and travel extensively throughout NYS promoting MBP programs.
Position is based in Colonie, NY (office setting).
Responsibilities:
- Travel extensively throughout NYS to make oral presentations to inform the PEF membership about MBP.
- Assist with telephone coverage, providing information concerning Membership Benefits related matters.
- Primary manager of the MBP mailbox responding to member concerns/issues.
- Provides back-up assistance to the Front-End functions.
- Assist with the coordination of membership meetings, information days, and health fairs at various worksite locations throughout NYS.
- Manages the ID card mailings and seat assignments for all theatre/sport events for members.
- Assists with the monitoring, logging, and replenishment of ticket inventory, ordering tickets, tracking orders, reviewing inventories for accuracy, and monitoring the processing of ticket orders.
- Ability to compose and prepare routine correspondence.
- Move, lift, arrange and package materials needed for inventory and workplace activities and visits.
- Perform other duties as assigned.
- Consistent and reliable attendance.
Qualifications:
- Associates degree or combination of appropriate education and related experience in benefits administration, business, marketing, management, or a related field and some knowledge of public employee issues.
- Experience in providing high quality customer service effectively and accurately in a fast-paced environment is required.
Successful candidate must demonstrate:
- Excellent communication skills (written and verbal) to clearly communicate matters to all levels of staff and union members.
- Strong computer skills (Microsoft Office Suite) and experience with a POS system.
- Ability to work independently and respond flexibly to changing events.
- Strong interpersonal skills, including the capacity to work cooperatively with a wide range of individuals.
- Ability to assess and set priorities, meet deadlines, and manage multiple projects in a fast-paced, changing environment.
- Strong organizational skills including time management and attention to detail.
- Consistent and reliable attendance is critical.
Salary and Benefits:
The salary range for this position is $48,471.00 (minimum) - $59,995.00 (maximum).
Under a collective bargaining agreement, PEF offers an excellent benefit package which include:
- Health insurance with Health Reimbursement (HRA)
- Employer paid dental and vision insurance
- Flexible Spending Plan (FSA)
- Employer paid life and long-term disability insurance
- 401-k with safe harbor contribution
- Pension plan through SEIU
- Paid holidays, vacation, sick, and personal time
- Tuition reimbursement and on-going professional development
Job Type: Full-time
Pay: $48,471.00 - $59,995.00 per year
Shift:
- 8 hour shift
Experience:
- Retail sales: 1 year (Required)
- Customer service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Salary : $48,471 - $59,995