What are the responsibilities and job description for the Admissions Scheduler - Behavioral Health position at Nystrom & Associates Ltd?
As an Admissions Scheduler on our Behavioral Health team at Nystrom & Associates you will be the first point of contact for patients - answering in-bound phone calls and making out-bound phone calls to schedule patients for medical appointments at one of our outpatient mental health clinics.
You'll be part of a call center team helping patients who are experiencing personal, emotional, marriage, family or psychological problems.
You'll play an important part of that process by answering phones and handling calls in a friendly, welcoming, and timely manner.
Nystrom & Associates is a team of mental health professionals that specializes in psychiatric evaluations, clinical social work, and family therapy.
Founded in 1991, we offer an intensive outpatient chemical dependency program, psychological testing, and behavioral health and medication management services.
Hours (Please ensure that you can work the listed shift below - full-time only) : Monday - Friday 8 : 00 AM - 4 : 30 PM Monday - Friday 8 : 00 AM - 4 : 30 PM Monday - Friday 9 : 00 AM - 5 : 30 PM Monday - Friday 9 : 00 AM - 5 : 30 PM Monday - Friday 9 : 00 AM - 5 : 30 PM
- Position is remote eligible after an initial 60-90 days of in-person training in Arden Hills, MN.
Pay rate : $18.00 per hour Responsibilities include : Promptly answer phone calls from patients and referents seeking behavioral health services Schedule patients for behavioral health services for Minnesota clinics Guide callers through scheduling processes and provide education about available services Process internal and external referrals; place outbound calls to schedule requested services Manage EHR inbox; promptly address and respond to messages and inquiries Complete other duties as assigned by leadership Key Attributes of a successful candidate include : Customer service skills - an empathetic, active listener, who has strong follow-through skills.
De-Escalation - at times, you will take calls from individuals in a crisis of some kind, the ability to utilize de-escalation skills in those situations is key.
Critical thinking skills - the ability to think creatively, problem solve, work independently, and identify how to best address the issues a patient may be calling in regards to Requirements : Displays empathy and sensitivity in navigating complex situations with patients Strong ability to multi-task, handle stress, deescalate, and problem solve Positive attitude and ability to be flexible Working knowledge of Microsoft Office; proficient with using computer systems and typing High School Diploma required An interest / experience in behavioral health, psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred Benefits : Nystrom & Associates, Ltd.
prides itself on the benefits and compensation offered to staff, including : Medical & Dental insurance Opportunities for professional growth and career advancement Health Savings Account (HSA) / Flexible Spending Account (FSA) for applicable medical and dependent care expenses Paid Time Off (PTO) & Paid Holidays 401(K) Retirement Plan with an employer matching program Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance Partnerships with local universities for tuition discounts : St.
Mary's University - 10% discount University of Northwestern - St.
Paul - 10% discount for select programs Bethel University - $400 Scholarship per term for select programs Capella University - 10% tuition discount plus additional perks Adler Graduate School - 10% tuition reduction keywords : Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator
Salary : $18
