What are the responsibilities and job description for the Front Office Associate position at Nystrom & Associates Ltd?
As a Front Office Associate, you will be the first point of contact while answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. We are committed to helping patients in our community who areexperiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with. Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services. Hours : (Must be able to work one of the following shifts listed below) Monday-Thursday 10 : 30am-7 : 00pm Friday 9am-5 : 30pm
- Eligible shift differential for hours worked past 6PM
- Job Duties : Interacts with all patients and visitors with warmth and professionalism Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner Attend mandatory meetings and trainings Other duties as assignedStrong communication and interpersonal skills, both written and verbalAbility to manage stress while navigating difficult situations and escalated patient interactions Work with confidential information Benefits : Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including : Medical & Dental insurancePaid Time Off (PTO)Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)Opportunities for professional growth and career advancementHealth Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses401(K) Retirement Plan with employer matching contributionSupplemental insurances,such asshort-term disability, cancer insurance, and accident insuranceEmployee Assistance ProgramFree Term Life Insurance PolicyTuition discounts with a number of schools : St. Mary's University - 10% discountUniversity of Northwestern - St. Paul - 10% discount for select programsBethel University - $400 Scholarship per term for select programsCapella University - 10% tuition discount plus additional perksAdler Graduate School - 10% tuition reduction
