Supervisor, Patient Flow (RN) - Evenings

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge.For more information, go tonyulangone.org, and interact with us onLinkedIn,Glassdoor,Indeed,Facebook,Twitter,YouTubeandInstagram.

Position Summary:
We have an exciting opportunity to join our team as a Supervisor, Patient Flow (RN) - Evenings.


In this role, the successful candidate provides leadership for NYU Langone Hospital Long Island Patient Flow department, supervising all aspects of patient flow, in collaboration with department leadership and staff, Comprehensive Transfer Center (CTC) leadership and staff, as well as the interdisciplinary care teams. Supervises the performance and productivity of Bed Utilization Representatives while on-site and oversees all patient placement activity for the NYU Langone Hospital Long Island campus.

Job Responsibilities:

• Provides leadership for the department by assessing, implementing, and evaluating daily operations and processes within the Patient Flow department.
• Supervises Patient Flow staff to ensure strong communication between all team members, external stakeholders and hospital leaders. Ensures a collaborative interdisciplinary approach to achieve optimal outcomes and further goals of the department.
• Assumes responsibility for department operations during shift, collaborating with key stakeholders, troubleshooting placement issues, and managing any staff call outs and scheduling.
• Oversees patient placement functions in a responsive manner, responding to all stakeholders with the aid of the Electronic Health Record (EHR), approved clinical protocols, and established patient care protocols and healthcare information.
• Executes placement strategies as directed by department and hospital leadership. Monitors hospital census and executes Hospital Surge Plan as needed to reduce boarding and minimize bed crisis through effective planning. Ensures staff complete placements in a timely manner and in accordance with strategic direction provided by department and hospital leadership.
• Collaborates with key stakeholders, including department leadership, Transfer Center, Physicians, Nursing, and Nurse Administrators to ensure safe and timely patient throughput and progression. Acts as liaison between Patient Flow team and key stakeholder departments, including Hospitality, Facilities, etc.
• Partners with department leadership, CTC leadership, and CTC Medical Directors to prioritize patient placements based on guidance provided, including assessment of pending external transfers, patients waiting for beds in the emergency department, and other portals of entry.
• Serves as a role model for all staff by incorporating expertise, critical thinking and related experience in all aspects of the bed placement process.
• Supervises and maintains staff productivity and serves as staff resource for policy and procedure questions and interpretation.
• Communicates regularly with Patient Flow Director regarding matters of staff performance. Participates in the development and implementation of staff improvement plans. Orients and trains new staff. Identifies staff educational needs and facilitates in-service training sessions when needed. Provides continuous training for existing employees and ensures all department changes are communicated effectively.
• Demonstrates effective personnel management including work assignments, performance assessment, counseling, and disciplinary actions taken.
• Models excellent customer relationship skills including telephone and personal contact with all key stakeholders (i.e. Hospital Leadership, CTC Medical Directors, Bed Utilization Coordinators & Representatives, physicians and their office staff, callers, etc.)
• Other duties as assigned.

Minimum Qualifications:
To qualify you must have a Bachelors Degree
5-7 relevant work experience in healthcare or hospital setting
Demonstrates understanding of EHR and all bed management functions
Strong problem-solving, multi-tasking, analytical/critical thinking and conflict resolution skills
Ability to establish and maintain collaborative and effective working relationships
Excellent telephone manner and use of professional vocabulary
Ability to function calmly in a stressful situations and fast-paced environment
Positive, enthusiastic, customer-service oriented personality
Proficiency in Microsoft Office suite (Outlook, Word, Excel, etc.)

Preferred Qualifications:
Experience with Epic workflows and/or bed planning features

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital-Long Island's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $112,360.00 - $158,986.57 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here