What are the responsibilities and job description for the Data Entry Operator Evening Laboratory Per Diem Days position at NYU Langone Suffolk?

Manages a team of associates within the Annuity Services Department who deliver timely and accurate information and customer service through inbound phone calls and post issue processing.

We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

Responsibilities

Actively monitor disbursement, financial and non-financial processing to ensure service level agreements and regulatory requirements are met
Guides and advises departmental employees in the more complex aspects of their work. Investigate and follow up on the most complex or critical questions / issues to resolve concerns in an accurate and timely manner
Communicates effectively with financial professionals and clients
Review and approve accounting entries
Perform quality review of tasks performed, provide feedback to staff, and provide hands on support when necessary
Promote a culture where associates take responsibility and are accountable for their performance by setting clear expectations; giving associates the tools they need to do their job and holding them accountable for results
Create metrics for reporting and process tracking. Measures and motivates employees to meet optimum performance levels.
Work with leadership to develop business processes and service standards
Maintains effective communication with other departments and employees to reach mutually agreeable goals
Responsible for adherence to the company’s framework of internal controls, operational plan and budget
Work collaboratively and may participate on project teams
Identify, recommend and facilitate ongoing process improvements
Perform various other related duties, assignments and special projects as assigned
Ability to work between the hours of 8 : 30am and 6pm (hours may vary)

Required Skills

Strong analytical, problem solving and critical thinking skills

Must be detail-oriented and be able to handle multiple tasks / projects as well as exercise initiative and follow-through to meet deadlines

Excellent organizational skills and strong aptitude for identifying and setting priorities.

Ability to efficiently handle changing demands and high volume.

Excellent written and verbal communication skills

Ability to establish and sustain positive relationships

Client service orientation

Create an environment that encourages two-way communication and in which associates feel it is safe to speak up

Required Experience

Education

H.S. Diploma or Equivalent Required

Bachelor's Degree Preferred

Experience

3-5 Years Supervisory experience Required and

5-7 Years Supervisory experience Preferred

5-7 Years Experience with variable and fixed annuity products, processes and transactions Required

Financial services industry experience with annuities Required

Licenses and Certifications

FINRA Series 6 Required

FINRA Series 26 Required

Penn Mutual helps people become stronger. Our expertly crafted life insurance is vital to long-term financial health and strengthens people’s ability to enjoy every day. Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses. We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA / SIPC.

Salary Range : $90,000 - $115,500

Qualifications :

Strong analytical, problem solving and critical thinking skills

Must be detail-oriented and be able to handle multiple tasks / projects as well as exercise initiative and follow-through to meet deadlines

Excellent organizational skills and strong aptitude for identifying and setting priorities.

Ability to efficiently handle changing demands and high volume.

Excellent written and verbal communication skills

Ability to establish and sustain positive relationships

Client service orientation

Create an environment that encourages two-way communication and in which associates feel it is safe to speak up

Salary : $90,000 - $115,500

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Data Entry Operator Evening Laboratory Per Diem Days

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