Learning Management System (LMS) Administrator

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:

The Learning Management System (LMS) Administrator will work closely with the e-Learning manager to deploy strategic learning requirements, manage the day-to-day administration of the system, run reports, and train departmental administrators. The ideal candidate will possess not only technical and functional expertise with the Saba/Cornerstone LMS, but will also be action-oriented, strong at process management, comfortable with data – evident and non-evident – innovative and independent in problem solving, and able to quickly form client relationships

Job Responsibilities:

• Responsible for day-to-day technical administration of the Learning Management System (LMS)
• Collaborate with e-Learning Manager, Administrators, Stakeholder, Training Organization Leaders, and steering committee to configure system to best meet NYU Langone Health’s diverse needs
• Assist Director, Learning and Leadership Development in applying diverse data feeds (from PeopleSoft, Cactus, SalesForce – potentially, and other data streams) to develop and isolate user roles with precision within the LMS
• Provides Tier III support for employee issues related to the LMS; escalate issues to LMS vendor, as needed 
• Work with vendor to deploy strategic product and service enhancements, including version upgrades of software
• Deliver training to Help Desk on LMS system and appropriate response
• Deliver training to departmental administrators
• Team with eLearning Specialists and Program Owners to implement online learning innovations, develop curriculums, employ communication tools and recognition (as available)
• Prepare and distribute detailed, customized, and summary level reports both regularly and on an as-needed basis; implement measures to drive compliance for required training
• Assist Database Analyst in developing the “reporting hierarchy” in PeopleSoft and migrating data to the LMS
• Assist in migrating legacy data to the LMS
• Run analysis on OD course utilization
• Serve as a HRIT team member and work closely with OD, various PeopleSoft functional groups, and other stakeholders
• Act as a the primary point of contact for the LMS whenever e-Learning Manager is unavailable
• Troubleshoot online course issues
• Develop innovative solutions to training needs.
  

Competencies:

• Process management
• Planning
• Informing
• Problem solving
• Peer relationships
• Customer focus
• Written communication
• Political savvy

Minimum Qualifications:

• BA degree required in Computer Science or related field, or equivalent experience
• At least three years’ experience maintaining Learning Management Systems
• Extensive involvement in operating an LMS; experience with Saba \ Cornerstone LMS strongly preferred
• Track record in conducting or assisting with IT integrations, database migrations, and providing technical support
• General understanding of PeopleSoft 9.0 Human Capital Management (HCM)
• Working knowledge of Oracle SQL
• Proficiency in Articulate and/or Captivate
• Familiarity with SCORM Cloud and xAPI
• Experience with C# and web services
• A plus if…
  • Experience with mobile learning
• Must also demonstrate:
  • Strong project management skills
  • Strong analytical skills
  • Attention to detail
  • Superior communication skills, both written and verbal
  • A deep customer service ethic
  • Ability to be a team player
  • Proficiency in Microsoft Access, Excel, Outlook, Word, and PowerPoint

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.