Participant Retention Specialist - Bilingual proficiency in Spanish required

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Participant Retention Specialist, Required Bilingual Spanish - Brooklyn.

The Participant Retention Specialist is tasked with overseeing and directing retention of program participants in grant-funded behavioral health programs. The Grant Retention Specialist will facilitate and oversee participant retention in grant-funded programs via the coordination of point-of-care services, identification of barriers to program involvement, and logistic coordination of program resources in order to address the needs of program participants with complex behavioral health, substance use, and/ or co-occurring medical and psychiatric service needs.

Job Responsibilities:

• Oversee program participant point-of-care services and testing in order to facilitate and streamline program participation, including identifying barriers to point-of-care services and program retention such as: language and literacy barriers, lack of insurance, scheduling conflicts, etc.
• Perform other grant-related tasks as assigned or volunteered in alignment with grant funded programs goals, objectives, and outcomes.
• Perform other duties as assigned or volunteered in alignment with medical center mission, goals and values.
• Attend trainings and/ or webinars related to behavioral health, HIV, substance use, medical care, and/ or participant retention as necessary or assigned.
• Prepare for and participate in any individual and/ or team meetings/ supervision as required by the department or grant programs.
• Maintain electronic records and compile statistical data in accordance with grant requirements and departmental guidelines. Complete retention documentation and research data entry within required time frames.
• Engage in retention coordination efforts in the office and via home/ community visits.
• Oversee participant access to required benefits, entitlements, and any other identified needs that impact participant retention and use of grant-supported program services.
• Coordinate patient access to grant-funded program deliverables in order to improve and maintain participant retention in grant-funded programs.

Minimum Qualifications:

• To qualify you must have a Bachelor's degree.
• Previous care navigation experience is required.
• Computer, telephone, fax machine, and photocopy machine skills are required.
• Bilingual proficiency in Spanish is required. 

Preferred Qualifications:

• BA in social service or medical care fields.
• Experience working with patients who are diagnosed with mental health, substance abuse, and/or chronic health conditions, such as HIV.
• Prior experience completing research assessments and informed consent processes.
• Previous experience with CQI processes.

Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone's network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital-Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view Family Health Centers at NYU Langone's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $62,400.00 - $66,144.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here