Luxury Brand Service Advisor

Luxury Service Advisor

Genesis of Bloomington-Normal

Genesis of Bloomington-Normal is seeking a professional and customer-focused Service Advisor to serve as the critical link between our valued guests and skilled service technicians. Representing a premier luxury brand, you will play a key role in ensuring every customer interaction is seamless, personalized, and exceeds expectations.

Your primary responsibilities will include greeting clients warmly, listening to their concerns, helping them to schedule service appointments, providing transparent cost and warranty estimates that are provided by our technicians, and effectively communicating with our technicians and parts staff. We are looking for a professional who is passionate about delivering a superior customer experience and thrives in a fast-paced environment.

Key Responsibilities

As a Service Advisor, you will :

• Welcome customers promptly with a friendly and professional demeanor.
• Schedule, confirm, and prepare for service appointments to enhance the customer experience.
• Use a consultative approach to educate clients on ongoing maintenance for their luxury vehicle.
• Keep customers informed of their vehicle's status according to their preferred communication method.
• Deliver an exceptional vehicle handover experience.
• Follow up post-service to ensure customer satisfaction and foster long-term relationships.
• Gain in-depth product knowledge to confidently assist clients with service needs, technology, and warranty information.
• Represent the Genesis brand with professionalism in appearance, language, and behavior.
• Perform additional duties as required with a strong work ethic and attention to detail.

Required Qualifications

Physical & Environmental Requirements

Why Join Genesis of Bloomington-Normal?

This is your opportunity to represent a cutting-edge luxury brand while working in a dynamic, customer-oriented environment. If you're passionate about providing exceptional service, and building lasting client relationships, we encourage you to apply and be part of our team.

O'Brien Auto Team Employee Benefits

Insurance

Health insurance is available for employees who are regularly scheduled to work 30 or

more hours per week. Employees are eligible to participate in the OAT insurance

program after 90 days of employment.

The O'Brien Team does participate in the premium cost of the employees health, dental

and vision insurance. The remainder of the premium cost is payroll deducted bi-weekly

as is the cost for any other insurance an employee elects to participate in.

Health Insurance Blue Cross Blue Shield

PPO or HSA available

Dental Insurance Blue Cross Blue Shield

Vision Insurance Blue Cross Blue Shield

Life Insurance Blue Cross Blue Shield

Supplemental Insurance

401K Retirement Plan

OAT team members are eligible to participate in the OAT 401K Retirement Program

after they are 21 years of age and have worked for OAT for a minimum of 6 months.

OAT matches employee contributions up to $500.00 per year.

Enrollment is 2 times per year. Once you qualify for the Retirement Plan, you

must wait until there is an open enrollment to participate.

Unless an employee chooses to opt out, once you are eligible, you will be enrolled at a 3% per

paycheck salary contribution.

Vacation

All full time O'Brien Auto Team employees begin with 1 week vacation time. Vacation is

earned after each calendar year of employment. Please see the OAT Employee

Handbook for specific details.

PTO (Personal Time Off)

PTO is earned at a rate of 2 hours per full calendar month worked for a total of 4 PTO

days per year. Please see the OAT Employee Handbook for specific details. PTO

accrual begins after 90 days of employment.

Part Time Employee Paid Time Off

All part time employees will accrue .77 hours of paid time off for every week worked.

Time is available for use after 90 days of employment. Policy details are available in

BambooHR.

Paid Holidays

Full time Team members who have worked a minimum of 90 days are eligible for

holiday pay per the employee handbook.

Paid holidays for non-sales employees include :

New Years Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

Paid holidays for sales employees include : Thanksgiving Day, Christmas Eve &

Christmas Day.

Paid Training / Career Development

The O'Brien Auto Team encourages professional development to promote the ability for

our employees to earn more income and take on additional responsibilities within the

company.

When available, we offer paid job specific and / or manufacturer training.

Employee Amenities

Salary : $500