Parts Counter Person

Automotive Parts Counter Person - Qualifications
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill and/or ability required.

Automotive Parts Counter - Essential Duties
- Assists all customers (retail and shop) in selecting required parts in a friendly,
professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures
that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
 -Reviews body shop estimates to be sure the parts that are ordered are correct
and all pricing is in line with the estimate.
 -Provides high level of service to internal and external customers.
 -Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need
immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order,
if necessary.
- Notifies the service advisor and the customer when special ordered parts have
been received.
- Notifies the body shop when all parts have arrived and when they will be
delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged properly.
- Follows up on back-ordered parts.
- Checks in daily stock order as needed, putting away order in proper bins
- Makes sure all internal requests for parts are billed on service repair order or 
ordered as needed.
- Receives payment from retail customers and ensures that all customers receive
their copy of the invoice.
- Issues and tracks requested shop tools to technicians.
- Keeps front counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Maintains professional appearance.
- Other tasks as assigned.

Education and/or Work Experience Requirements:
- Valid Illinois Driver’s License
- Effective verbal and written communication skills, including the ability to
effectively communicate with internal and external customers.
- Must be able to work under pressure and meet deadlines, while maintaining a
positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within
parameters of instructions given prescribed routines, and standard accepted
practices.
- A high school diploma or GED is required.

Environmental and Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent
with the ADA, FMLA, and other federal, state, and local standards, including
meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA,
and other federal, state, and local standards.
- The physical requirements of the job include, but are not limited to: Sitting,
standing, talking, walking, hearing/listening, bending, twisting, stooping, reaching,
pushing, pulling, kneeling, and the ability to use a computer and telephone.
- Must be able to lift and carry up to 50 lbs.

O’Brien Auto Team Employee Benefits
Insurance
Health insurance is available for employees who are regularly scheduled to work 30 or
more hours per week. Employees are eligible to participate in the OAT insurance
program after 90 days of employment.

The O’Brien Team does participate in the premium cost of the employees health, dental
and vision insurance. The remainder of the premium cost is payroll deducted bi-weekly
as is the cost for any other insurance an employee elects to participate in.

 Employees are given up to $25,000 Life insurance at no cost
 Additional coverage is available for employee
 Coverage available for spouse and dependent children

Supplemental Insurance
 Short Term Disability 
 Long Term Disability 
 Hospital Indemnity/GAP Insurance
 Accident Insurance provided by 
 Critical Illness Insurance

401K Retirement Plan
OAT team members are eligible to participate in the OAT 401K Retirement Program
after they are 21 years of age and have worked for OAT for a minimum of 6 months.
OAT matches employee contributions up to $500.00 per year.
Enrollment is 2 times per year. 

Vacation
All full time O’Brien Auto Team employees begin with 1 week vacation time. Vacation is
earned after each calendar year of employment. Please see the OAT Employee
Handbook for specific details.
PTO (Personal Time Off)
PTO is earned at a rate of 2 hours per full calendar month worked for a total of 3 PTO
days per year. Please see the OAT Employee Handbook for specific details. PTO
accrual begins after 90 days of employment.
Part Time Employee Paid Time Off
All part time employees will accrue .77 hours of paid time off for every week worked.
Time is available for use after 90 days of employment. Policy details are available in
BambooHR.

Paid Holidays
Full time Team members who have worked a minimum of 90 days are eligible for
holiday pay per the employee handbook.

Paid holidays for non-sales employees include:
New Years Day
 Memorial Day
 Independence Day

 Labor Day

 Thanksgiving Day
 Christmas Eve
 Christmas Day

Paid holidays for sales employees include: Thanksgiving Day, Christmas Eve &
Christmas Day.

Paid Training/Career Development
The O’Brien Auto Team encourages professional development to promote the ability for
our employees to earn more income and take on additional responsibilities within the
company.
When available, we offer paid job specific and/or manufacturer training.

Employee Amenities
 Complimentary coffee, snacks and soda bar at each location
 Digital benefits tracking via BambooHR
Uniforms
Vehicle purchase discount
 Service and parts discount

Salary : $500