Service Advisor

The O'Brien Automotive Team is seeking a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs and verifying warranties. The service advisor will ensure excellent customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair description. Superior customer service is a must for this position.

Essential Duties and Responsibilities: A Service Advisor is a liaison between the customer and the service technicians. 

• Setting, confirming and preparing for appointments with customers to expedite their service experience.
• Greeting customers in a timely and friendly manner.
• Determining vehicle needs based on customer information and a vehicle walk-around.
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Producing repair orders for customers with full transparency including cost and time estimates.
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed.
• Creating a great vehicle delivery experience for the Customer.
• Following up with Customers to ensure satisfaction.
• Setting and achieving targeted sales goals, specifically focusing on meeting industry performance standards for hours/RO.
• Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
• Providing an exceptional customer experience
• Is respectful and professional in appearance, language, grooming, and business relationships.
• Excellent work ethic and willingness to perform various duties as assigned.
• Maintain compliance with all company policies and procedures.

Education and/or Work Experience Requirements:

• Valid Illinois Driver’s License.
• Excellent, spotless driving record (no speeding tickets, DUI convictions, moving violations, etc.).
• Excellent verbal communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required; Vocational training or completion of an apprenticeship program is a plus.
• Prior experience in customer service is also helpful as is knowledge or prior experience in the automotive service industry.

Environmental and Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Sitting, standing, talking, walking, hearing/listening, bending, stooping, reaching, repetitive hand motion (typing) are all physical requirements of the job.
• Ability to work in all weather conditions, be subject to frequent exposure to extreme cold and extreme heat while performing the job.
• Must be able to lift and carry up to 50 lbs.

O’Brien Auto Team Employee Benefits
Insurance
Health insurance is available for employees who are regularly scheduled to work 30 or
more hours per week. Employees are eligible to participate in the OAT insurance
program after 90 days of employment.
The O’Brien Team does participate in the premium cost of the employees health, dental
and vision insurance. The remainder of the premium cost is payroll deducted bi-weekly
as is the cost for any other insurance an employee elects to participate in.
Health Insurance
Blue Cross Blue Shield
PPO or HSA available
Dental Insurance
Blue Cross Blue Shield
Vision Insurance
Blue Cross Blue Shield
Life Insurance
Blue Cross Blue Shield
- Employees are given up to $25,000 Life insurance at no cost
- Additional coverage is available for employee
- Coverage available for spouse and dependent children
Supplemental Insurance
- Short Term Disability 
- Long Term Disability 
- Hospital Indemnity/GAP Insurance
- Accident Insurance provided by 
- Critical Illness Insurance
401K Retirement Plan
OAT team members are eligible to participate in the OAT 401K Retirement Program
after they are 21 years of age and have worked for OAT for a minimum of 6 months.
OAT matches employee contributions up to $500.00 per year.
Enrollment is 2 times per year. Once you qualify for the Retirement Plan, you
must wait until there is an open enrollment to participate.
Unless an employee chooses to opt out, once you are eligible, you will be enrolled at a 3% per
paycheck salary contribution.
Vacation
All full time O’Brien Auto Team employees begin with 1 week vacation time. Vacation is
earned after each calendar year of employment. Please see the OAT Employee
Handbook for specific details.
PTO (Personal Time Off)
PTO is earned at a rate of 2 hours per full calendar month worked for a total of 4 PTO
days per year. Please see the OAT Employee Handbook for specific details. PTO
accrual begins after 90 days of employment.
Part Time Employee Paid Time Off
All part time employees will accrue .77 hours of paid time off for every week worked.
Time is available for use after 90 days of employment. Policy details are available in
BambooHR.
Paid Holidays
Full time Team members who have worked a minimum of 90 days are eligible for
holiday pay per the employee handbook.
Paid holidays for non-sales employees include:
- New Years Day
- Memorial Day
- Independence Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
Paid holidays for sales employees include: Thanksgiving Day, Christmas Eve &
Christmas Day.
Paid Training/Career Development
The O’Brien Auto Team encourages professional development to promote the ability for
our employees to earn more income and take on additional responsibilities within the
company.
When available, we offer paid job specific and/or manufacturer training.
ChromeBook
Employees that have a position that requires the use of a laptop will be provided a
ChromeBook or laptop computer for company use.
Employee Amenities
- Complimentary coffee, snacks and soda bar at each location
- Digital benefits tracking via BambooHR
- Uniforms
- Vehicle purchase discount
- Service and parts discount

Salary : $40,000 - $100,000