Service Advisor

JOB: Service Advisor

LOCATION: 720 Mt. Eden Road, Shelbyville, KY 40065

JOB TYPE: FULL-TIME POSITION WITH BENEFITS

BENEFITS OFFERED: HEALTH/DENTAL/VISION/401 K

JOB DESCRIPTION:

**Must have experience**

As a Service Advisor, you will be the first face our customers see when they enter our service department and must be an expert customer service, communication and maintenance intervals. From greeting vehicle owners to explaining the repair process and closing the repair order, our Service Advisors are true professionals who enjoy helping others. Experienced advisors with verifiable history are preferred, but individuals who are new to the automotive industry are encouraged to apply.

What you will do:

• Promptly greet customers in the service drive.
• Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services..
• Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
• Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Generate service order estimates and quotes for customers based upon a menu of recommended services.
• Understand the technician's diagnosis and service recommendations.
• Verify availability of required repair parts.
• Explain cost, service process, and time requirements to customers thoroughly.
• Establish completion expectations with the customer.
• Communicate with and update the customer daily
• Monitor repair progress.
• Inform customer when vehicle is ready and customer concerns have been addressed.
• Interpret and clarify repair procedures with the customer.
• Document information about services performed or recommendations.
• Explain any cost adjustments to customers.
• Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.
• Schedule appointments and maintain an organized schedule.
• Conduct post repair follow up

HOURS OF OPERATION:

40 Hour work week with day off during weekdays and closed Sundays

Every 4th Saturday from 8AM - 12PM

SALARY RANGE:

$35,000 - $75,000 Depending on experience

Opportunity for advancement/raise

Job Type: Full-time

Pay: $35,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Work Days:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Service Advising: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $35,000 - $75,000